IDD PROGRAM SUPPORT COORDINATOR

Apis Services Inc•Bethlehem, PA

4d•$0 - $23•Onsite

About The Position

Resources for Human Development (RHD) is seeking a dedicated IDD Program Support Coordinator who is passionate about improving systems, supporting quality services, and helping individuals with intellectual and developmental disabilities achieve meaningful outcomes. This role is ideal for someone who excels in coordination, compliance, training, and program operations while maintaining a person-centered approach to service delivery. The Growth Day Program helps individuals with intellectual and developmental disabilities build skills, increase independence, and achieve meaningful community participation. Through person-centered supports and quality services, the program empowers individuals to reach their goals while promoting dignity, respect, and inclusion.

Requirements

High School Diploma or Associates in Healthcare Administration or related field, preferred or Equivalent education and work experience
ACRE Certification required
Minimum of 3-5 years of experience in IDD services, compliance, Medicaid reimbursement, or program operations
Strong organizational, data management, and reporting skills
Ability to work collaboratively with program leadership, providers, and community partners
Proficiency with computers, databases, and standard business software applications

Nice To Haves

Experience with Supports Intensity Scale® (SIS) assessments
Experience with Medicaid-funded services and reimbursement processes
Knowledge of IDD regulations and person-centered service delivery

Responsibilities

Serve as the primary point of contact for revenue cycle management and charge reconciliation.
Oversee the scheduling, coordination, and fulfillment of participant service frequency and duration.
Develop training materials, manuals, and refresher courses to maintain assessment quality and consistency.
Collect, organize, and maintain accurate data related to performance-based contracts and service delivery.
Develop and manage tracking systems, dashboards, and reports to monitor progress toward contract benchmarks.
Analyze data trends to identify risks, gaps, and opportunities for improvement.
Prepare and submit required reports to funders, regulators, and leadership within established timelines.
Collaborate with program managers and frontline staff to ensure data integrity and timely submission of required information.
Schedules staff in appropriate ratio based on service frequency and duration.
Coordinate with residential staff, day staff, and program manager to manage participant attendance.
Collaborate with program specialist to reconcile participant unit utilization based on current authorizations.