Program Support Clerk (OA)

Veterans Health Administration • Jefferson Barracks, MO

8d • Onsite

About The Position

This position functions as a Program Support Clerk for the Environmental Management Service (EMS) and is located at the Veterans Affairs St. Louis Health Care System (VASTLHCS) in Jefferson Barracks, MO. This is not a virtual position, and you must live within or be willing to relocate within a commutable distance of the duty location. Duties include managing time and leave in the VA timekeeping system as the primary timekeeper for EMS, providing support to timekeeping staff, ensuring information is correct according to guidelines, procedures, and policies, and tracking/preparing reports on attendance, overtime, FMLA usage, and unscheduled hours. The role also involves general clerical and public contact support, operating the Patient Effects Program (PEP), tracking Environment of Care (EOC) abatement activities, issuing and receiving uniforms, managing the employee clearance process, sponsoring employees for PIV badges, and inputting, tracking, and managing work orders for housekeeping and pest control requests. Other duties may be assigned.

Requirements

• Must be a U.S. Citizen to apply for this job.
• Must complete all required steps in the process, including an online assessment.
• Selective Service Registration is required for males born after 12/31/1959.
• Subject to background/security investigation.
• Selected applicants will be required to complete an online onboarding process.
• Acceptable forms of identification will be required to complete pre-employment requirements.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
• Must serve a 1-year probationary period.
• Typing proficiency: Must be able to type at least 40 words per minute.
• Requires at least one (1) year of specialized experience equivalent to the GS-04 grade level in Federal service that has equipped the applicant with the particular knowledge, skills, and abilities to successfully perform the duties of this position. Specialized experience includes using a variety of office equipment and software to provide clerical support such as preparing correspondence, tracking items, assisting callers/visitors; and performing timekeeping duties.
• OR Substitution of Education for Experience: Successfully completed 4 years of education above the high school level from an accredited business, secretarial or technical school, junior college, college or university.
• OR Combination of Experience and Education: Equivalent combinations of successfully completed post-high school education and specialized experience to meet total qualification requirements at the GS-5 level.

Nice To Haves

• The resume must clearly support the duties and experience required for this position. We will not make assumptions regarding experience.

Responsibilities

• Manages time and leave in VA timekeeping system as the primary timekeeper for Environmental Management Service (EMS) and provides support to timekeeping staff for all units assigned.
• Ensures all information is correct according to guidelines, procedures, and policies and is kept up to date.
• Provides current leave policies and procedures to assist in decision making.
• Tracks and prepares reports on daily attendance, overtime, Family Medical Leave Act (FLMA) usage, and unscheduled hours per employee.
• Loads, posts, examines, computes, and balances hours on the time and leave records and any required bi-weekly, monthly, quarterly, and annual reports.
• Provides general clerical and public contact support services such as answering the telephone, referring visitors, or providing information about the office, its functions, and standard operating procedures.
• Receives and screens telephone calls and directs contact as appropriate; takes concise messages; answers questions concerning established policy.
• Responsible for the operation of the Patient Effects Program (PEP) in accordance with existing medical center policies.
• Receives and stores patient effects for patients that are admitted to areas where storage is unavailable, or the patient effects are excessive and cannot be stored with the patient.
• Tracks Environment of Care (EOC) abatement activities to ensure timely completion and compliance with safety standards.
• Issues and receives uniforms, obtains signatures, and tracks all items issued and returned.
• Manages employee clearance process - ensuring necessary documentation and steps are completed efficiently.
• Sponsors employees for their Personal Identity Verification (PIV) badges, coordinating with relevant departments.
• Inputs, tracks and manages work orders, maintaining logs for housekeeping and pest control requests, ensuring timely and accurate completion of service requests.
• Performs other duties as assigned.

Benefits

• A career with the U.S. government provides employees with a comprehensive benefits package.
• As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
• Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED