Program Support Assistant (OA)

Veterans Health Administration•Fort Worth, TX

1d•Onsite

About The Position

The Program Support Assistant performs administrative, clerical, and office automation duties in support of multiple Mental Health Service units, including Mental Health Administration, Psychiatry/Medical Director, Psychology/Behavioral Health, Chief of Nursing, and Comprehensive Homeless Center Programs. The position prepares and proofreads documents; manages mail, correspondence, workflow, and suspense dates; handles reception and communications; and maintains office procedures, files, calendars, and records. Additional support includes training registrations, travel arrangements, fund control points, HR requests, supply and equipment requests, and performance-measure monitoring. The incumbent also provides alternate ADPAC support, including basic hardware and software troubleshooting, IT work-order submission, document formatting for web posting, and support for office automation systems and templates. The role coordinates meetings and conferences, prepares materials, records minutes, tracks follow-up actions, and serves as a liaison with affiliates as needed. The position uses office software and other applications to create and manage documents, databases, spreadsheets, and presentations, and to improve office automation processes. The work schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m. The position is not virtual.

Requirements

U.S. citizenship is required.
One year of specialized experience equivalent to at least the next lower grade, GS-05, in the normal line of progression for the occupation.
Specialized experience includes receiving, sorting, and distributing mail and packages; prioritizing and routing correspondence and documents; delivering materials across program areas; tracking mail flow and internal distribution; and using automated office systems to record activity and notify staff.
Complete the required application, questionnaire, and online assessment.
Selective Service registration is required for males born after December 31, 1959.
Selected applicants must complete a background/security investigation and online onboarding.
Participation in the seasonal influenza vaccination program is required for Department of Veterans Affairs Health Care Personnel.
Serve a one-year probationary period.
There is no educational substitution at this grade level.

Responsibilities

Create, edit, proofread, and finalize recurring and non-recurring correspondence, reports, manuscripts, brochures, evaluations, proposals, and other documents.
Screen and route incoming mail; monitor suspense dates; coordinate workflows; and ensure outgoing correspondence follows policy and procedural standards.
Receive calls and visitors, determine their needs, provide non-technical information, refer inquiries, and follow up as appropriate.
Serve as a liaison for consult scheduling and maintain rotational schedules related to referrals and consult responsibilities.
Maintain office procedures, files, calendars, and records, and provide staff with guidance on administrative matters.
Manage training registrations and travel arrangements; assist with fund control points; process HR requests; submit supply and equipment requests; and monitor performance measures for compliance.
Provide alternate ADPAC support by troubleshooting hardware and software issues, submitting IT work orders, formatting documents for web posting, and assisting with office automation systems and templates.
Schedule, coordinate, and prepare meetings and conferences; resolve scheduling conflicts; prepare materials; record and transcribe minutes; and follow up on action items.
Act as a liaison with local, national, and international affiliates as needed.
Use office software and graphic applications to create complex documents, databases, spreadsheets, and presentations; manage electronic communications and document transmission; and develop or improve office automation processes.
Receive, sort, distribute, prioritize, route, and track incoming mail, packages, correspondence, and other documents; prepare outgoing mail and maintain accurate delivery records.