Program Support Assistant (OA)

Veterans Health Administration • Mobile, AL

12d

About The Position

The Program Support Assistant works within the Associate Director of Outpatient Operations (ADOO) programs and services at the Gulf Coast Veterans Health Care System. The role performs clerical, administrative, and technical duties in support of management and the administrative requirements of ADOO services. The position description is undergoing a classification consistency review under Office of Personnel Management guidelines, so the final title, occupational series, and/or grade may change. The selectee may be promoted to the full performance level without further competition after meeting regulatory, qualification, and performance requirements; selection at a lower grade does not guarantee promotion.

The position is scheduled Monday through Friday, 8:00 a.m. to 4:30 p.m.; the tour of duty may change based on facility needs. Telework may be authorized, with eligibility discussed during the interview. This is not a virtual position. A current, valid state-issued driver's license and the ability to independently operate a government vehicle are required; a clean driving record report is required during pre-employment. Other conditions include a background/security investigation, possible pre-placement examination, onboarding requirements, and participation in the VA seasonal influenza vaccination program.

Requirements

• U.S. citizenship.
• A current, valid state-issued driver's license; provide the license number, issuing state, and expiration date. A copy may be requested if selected for interview.
• Ability to independently operate a government vehicle and provide a clean driving record report from the DMV during pre-employment.
• Complete all required application steps, including an online assessment.
• Selective Service registration for males born after December 31, 1959.
• For GS-05, 52 weeks of specialized experience equivalent to GS-04 in Federal service; for GS-06, 52 weeks at GS-05; for GS-07, 52 weeks at GS-06. Required SF-50 documentation must be submitted where applicable.
• GS-05 experience qualification: experience in a healthcare setting; supporting a healthcare operation; experience with operational or program issues; inventorying supplies and equipment; and verbal and written communication. Alternatively, GS-05 qualification may be based on qualifying education or a combination of qualifying experience and education.
• GS-05 education substitution: four years above high school or equivalent from an accredited business, secretarial, or technical school, junior college, college, or university. Transcripts are required if qualifying based on education.
• GS-05 combination qualification: specialized experience combined with post-high-school education; only education beyond 60 semester hours (two years) is creditable toward specialized experience. Resume details and transcripts are required.
• GS-06 specialized experience: work in a healthcare setting to help meet organizational goals; support a healthcare operation or program to meet federal and organizational regulations; analyze operational or program issues and make recommendations; budget experience, including inventory of supplies and equipment; and effective verbal and written communication.
• GS-07 specialized experience: work in a healthcare setting ensuring work meets the organizational mission; support a healthcare operation or program to meet federal and organizational regulations and standards; analyze operational or program issues and recommend actions considering factors affecting healthcare delivery; manage and track budgets, including supplies and equipment inventories; and communicate complicated information accessibly to a wide audience, orally and in writing.
• No education substitution is available for GS-06 or GS-07.
• Serve a one-year probationary period or two-year trial period, as applicable.
• Participate in the VA seasonal influenza vaccination program.

Responsibilities

• Perform a variety of clerical, administrative, and technical duties.
• Assist in developing internal administrative standard operating procedures.
• Assist in resolving administrative problems.
• Receive and log outgoing correspondence and review it for accuracy.
• Develop methods for automating administrative data collection.
• Identify and recommend performance indicators and goals, including those related to performance awards, leave, and equal employment opportunities.
• Identify issues and communicate their effects to leadership.
• Maintain control of action correspondence and communicate follow-up actions.
• Coordinate with staff on personnel management matters.
• Formulate and recommend changes to administrative policies and procedures.
• Compile and prepare continuing and one-time special statistical and narrative reports.
• Maintain a continual accumulation of data for reports.

Benefits

• Federal employees and their families have access to a comprehensive benefits package; specific benefit eligibility depends on position type, and applicants are directed to contact the hiring agency for details.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed