Program Support Assistant

Executive Director, Office of Acquisition, Logistics and Construction • Golden, CO

1d • Onsite

About The Position

This position is within the Department of Veterans Affairs, Office of Acquisition, Logistics and Construction, Enterprise Procurement Office, Denver Logistics Service, in Golden, Colorado. It is assigned to the Hearing Aid Repair Laboratory within the Veteran Services Division. The role supports hearing aid repair services, quality control, and customer service for Veterans, VA staff, and vendors.

The work schedule is 40 hours per week, Monday through Friday, with various tours available subject to supervisory approval within the stated 6:00 a.m.–6:00 p.m. schedule. Compressed or flexible scheduling may be authorized by a supervisor. Telework is not available, and the position is not virtual. The position is permanent; relocation and recruitment incentives and permanent change of station are not authorized.

Requirements

• U.S. citizenship is required.
• A pre-employment physical is required.
• Applicants must complete the application, questionnaire, and required online assessment.
• For current or former Federal employees subject to time-in-grade requirements: 52 weeks at GS-05 for a GS-07 position, with supporting SF-50 documentation.
• One year of specialized experience equivalent to at least the GS-05 level, such as using order placement and fulfillment systems; handling remote order entry, purchase orders, order certification, adjustments, and issue resolution; researching billing and credit policies, billing reports, and pricing; or applying knowledge of supply and inventory systems, distribution, and shipping or postal methods and regulations.
• Must meet the position’s special hearing requirement: ability to hear at least monaurally at a moderate or better level, verified by medical evaluation.
• Must meet the position’s special vision requirements: close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus, verified by medical evaluation.
• Work may require walking, stooping, bending, reaching, and carrying loads weighing 25 to 40 pounds or more.
• Must observe normal office safety practices and applicable fire regulations.

Nice To Haves

• For ICTAP or CTAP applicants seeking well-qualified consideration: experience capturing and resetting hearing aid programs using NOAH software; troubleshooting and creating service requests for hearing-related devices requiring repair; ensuring devices have the correct shipping address and shipping category; and initiating, maintaining, and disposing of records for Veterans and VA medical facilities in the Laboratory Workload Systems (LWS) database.

Responsibilities

• Verify and authorize hearing aid repair service requests in accordance with established policies and contract requirements.
• Work with clients and customers to assess needs, provide information or assistance, resolve problems, and meet expectations regarding available products and services.
• Perform quality control on commercially repaired hearing devices through visual inspection, operational and listening checks, and review of manufacturers’ technical specifications before devices are returned to Veterans or VA facilities.
• Provide customer service to internal and external customers, including Veterans, VA staff, and vendors.
• May provide backup call center support, responding to a high volume of inquiries, potentially 250 or more calls during a standard shift.

Benefits

• Federal employees receive a comprehensive benefits package for themselves and their families.
• Annual leave accrual is generally 4, 6, or 8 hours per pay period based on Federal service; VA may approve credit for job-related non-federal experience or active-duty uniformed military service when determining annual leave accrual.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed