Program Supervisor - Bronx

YAI • Bronx, WY

17h • Onsite

About The Position

The Program Supervisor provides staff training, mentoring, and supervision for 10–25 direct and/or indirect reports, or as program needs require. The position provides program oversight and quality assurance, maintains compliance with New York State regulations, oversees clinical programming, advocates for the people YAI supports, and serves as a liaison with families. The role is based at YAI’s Rochambeau Avenue and Rochambeau Annex programs in the Bronx.

The Program Supervisor is responsible for supporting the health, safety, and habilitation of the people served; maintaining effective program operations and documentation; supervising and developing staff; coordinating with families and interdisciplinary teams; and overseeing program finances and compliance. The position may require responding to calls and programmatic needs beyond regular work hours.

Requirements

• Prior supervisory experience is required.
• Strong interpersonal and problem-solving skills.
• Well-developed writing skills.
• Ability to take initiative.
• Highly flexible personality.
• Flexibility to respond to calls and programmatic needs beyond regular work hours.
• Proficiency in Microsoft Office.
• Ability to learn and use Workforce Management software to carry out essential business processes.

Nice To Haves

• BA/BS degree strongly preferred.
• Prior Direct Support Professional experience preferred.
• Background supporting people with intellectual or developmental disabilities or mental health needs preferred.
• Valid driver’s license preferred depending on location.

Responsibilities

• Ensure the health, safety, and habilitation of the people supported, consistent with agency philosophy and department practices.
• Ensure appropriate, therapeutically documented supervision in residences, day programs, or community settings to protect the health and safety of the people supported.
• Provide program or floor coverage when necessary.
• Promote and maintain program excellence.
• Develop professional, empathic relationships with family members and include them in the team process.
• Lead and facilitate interdisciplinary team and staff meetings to ensure effective communication.
• Attend regional and agency supervisor meetings, or other meetings as directed by the supervisor.
• Attend and actively participate in planning meetings for the people supported.
• Foster interagency collaboration.
• Bring the organizational culture to life and help ensure a work environment free from harassment and discrimination.
• Participate actively in hiring, including interviewing and selecting staff based on program needs.
• Maintain direct relationships with staff and build staff morale.
• Foster staff development through regular supervision, training, and evaluations.
• Supervise staff to ensure they meet the needs of the people supported and agency standards.
• Use participatory management and foster the Open-Door Policy.
• Maintain oversight of and compliance with systems specific to the role and its responsibilities.
• Foster communication and maintain professional relationships among relevant supports within the program, agency, and external organizations.
• Oversee financial systems and maintain records for the people supported and program expenditures.
• Operate the program within budgetary guidelines.
• Maintain a safe environment for staff and the people supported, and report hazardous conditions.
• Ensure completion and maintenance of paperwork and written records related to individual treatment, including medical and treatment records, progress reports, data collection, behavior and incident reports, billing records, and written communications.
• Report and monitor incidents and assist with investigations.
• Perform responsibilities as they currently exist or may change to meet departmental needs, under the supervision of a supervisor or manager.

Benefits

• Tuition reimbursement.
• Medical and dental insurance, with family and more extensive medical plan options; vision coverage is available for full-time positions.
• Paid vacation, holiday, and sick time, depending on time type.
• 403(b) retirement plan with employer matching contributions.
• Life insurance and long-term disability.
• Discounts on travel, entertainment, wireless services, shopping, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed