Program Supervisor - Harriman, Jacksboro and Oak Ridge, TN

Crossroads Treatment Centers•Oak Ridge, TN

7d•Hybrid

About The Position

Crossroads Treatment Centers is seeking a Program Supervisor to oversee daily operations and provide assistance at their Harriman, Jacksboro, and Oak Ridge, TN locations. Since 2005, Crossroads has been a leader in treating patients with opioid use disorder, offering accessible, high-quality, evidence-based medication-assisted treatment (MAT) to combat the opioid epidemic and guide individuals toward recovery. Their comprehensive outpatient, office-based approach is recognized as the gold standard in care, proven to reduce overdose deaths and foster long-term recovery. Crossroads is dedicated to expanding critical services across the U.S., serving over 26,500 patients in clinics located in Georgia, Kentucky, New Jersey, North and South Carolina, Pennsylvania, Tennessee, Texas, and Virginia. As an equal opportunity employer, Crossroads values diversity and is committed to fostering an inclusive environment for all employees and patients.

Requirements

Highschool Diploma or GED required
Must meet state-defined minimum licensure, education, and experience requirements.

Nice To Haves

Experience working in an Office Based Opioid Treatment program
Supervisory experience
Experience working with individuals with substance abuse or mental health

Responsibilities

Oversee daily program operations and offer assistance where needed, dependent on licensure and ability
Oversee the appropriate application and adherence to OBOT Operational Standards, as well as regulatory procedures issued by applicable regulatory authorities
Perform all necessary responsibilities as directed by immediate supervisor and/or the governance authority
Screen and interview new associates for hire as needed and submit requests for approval, as necessary
Orient all new associates to the program or designate appropriate supervisor to provide orientation— this includes completion of new hire policies, review of associate handbook, and orientation to responsibilities, at minimum
Conduct employee performance reviews, monitor personnel time, and respond to requests for PTO
Maintain program documentation in accordance with DEA regulations, including patient prescriptive records, physician DEA registration, physician current caseload and approved patient capacity
Coordinate with internal and external persons and agencies to inform, improve, or supplement service provision
Coordinate with Operations Support Team to address needs within the center
Other duties and responsibilities as assigned by the Operations Support Team and the Governance Authority
Apply procedures and policies outlined in program and regulatory standards to day-to-day program operations
Review, interpret, and reflect on changes to policies or procedures and present information to leadership
Manage program staff and interact positively with patients, visitors, and members of the Community
Conduct internal audit processes to analyze program performance in various areas
Function in an administrative capacity to assure necessary information is provided to patients and staff

Benefits

Have a daily impact on many lives.
Excellent training if you are new to this field.
Mileage reimbursement (if applicable) Crossroads matches the current IRS mileage reimbursement rate.
Community events that promotes belonging and education. Includes but not limited to community cook outs, various fairs related to addiction treatment and outreach, parades, addiction awareness for schools, and holiday events.
Opportunity to save lives everyday!
Medical, Dental, and Vision Insurance
PTO
Variety of 401K options including a match program with no vesture period
Annual Continuing Education Allowance (in related field)
Life Insurance
Short/Long Term Disability
Paid maternity/paternity leave
Mental Health day
Calm subscription for all employees