Program Supervisor- Assisted Living & Personal Support Services
About The Position
This opportunity is with our Seniors' Support Services Program. Reporting to the Clinical Nurse Manager, the Program Supervisor enhances the dignity and quality of life of clients, caregivers, and staff through the delivery of person-centered services and supports. The Program Supervisor is responsible for the day-to-day operations of the assigned portfolio, including the scheduling of services, onboarding of new clients, supervision and mentoring of staff, monitoring quality outcomes, conducting clinical audits, coordinating care with community partners, and supporting positive client experiences. We embrace a person-centered model of care and recognize the importance of providing culturally sensitive, evidence-informed services that promote dignity, independence, choice, and self-direction. At Good Shepherd, we recognize the inherent value of people living with addiction and their right to quality care and services. We are committed to integrating Harm Reduction practices into our programs to reduce barriers to service and better support some of our community's most marginalized members.
Requirements
- Demonstrated commitment to the mission and values of Good Shepherd.
- Minimum of five (5) years of leadership and supervisory experience, including scheduling, attendance management, performance management, and resource management.
- Minimum of five (5) years of experience working with individuals with chronic health conditions, physical, mental health, and cognitive care needs.
- Diploma or degree from an accredited institution in health care, social services, nursing, or a related field combined with relevant experience.
- Experience working in community care, home care, seniors' services, or other healthcare settings.
- Strong clinical leadership skills and knowledge of leading practices.
- Proven ability to work effectively as part of an interdisciplinary team.
- Excellent verbal and written communication, interpersonal, organizational, and computer skills.
- Strong leadership, mentoring, problem-solving, and time management skills.
- Current CPR certification is required.
- Applicants must have a valid driver's license and access to a vehicle
- Demonstrated commitment to professional development and continuing education.
- Ability to work a flexible schedule including evenings, weekends, and on-call responsibilities.
- Knowledge of harm reduction approaches to care.
- Commitment to anti-racist and anti-oppressive practices and the mission and values of Good Shepherd.
- Excellent attendance record required.
- Will require a vulnerable sector police check.
Nice To Haves
- Nursing background is preferred.
- Fluency in a language in addition to English is an asset.
Responsibilities
- Responsible for the day-to-day operations of the assigned portfolio
- Scheduling of services
- Onboarding of new clients
- Supervision and mentoring of staff
- Monitoring quality outcomes
- Conducting clinical audits
- Coordinating care with community partners
- Supporting positive client experiences
- Observe all health and safety rules and work in compliance with the Occupational Health and Safety Act and its regulations.
Benefits
- Support for continuing EDUCATION AND PROFESSIONAL DEVELOPMENT
- Staff recognition programs
- Access to self-care supports
- EMPLOYEE / FAMILY ASSISTANCE PROGRAM (EAP)
- Extended Health Benefits
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
