Program Supervisor

Liberty Resources•Syracuse, NY

4d•Hybrid

About The Position

Liberty Resources is seeking a motivated Mobile Crisis Program Supervisor in Onondaga County to join their team. This role provides clinical, administrative, and operational oversight of Mobile Crisis services within Onondaga County. The Supervisor exercises supervisory authority over assigned staff, supports service delivery and program operations, ensures compliance with regulatory, contractual, and agency requirements, and promotes the delivery of high-quality, person-centered, trauma-informed crisis services through staff development, community collaboration, and continuous quality improvement. The Mobile Crisis Team is a trained multidisciplinary response team that provides crisis intervention services in a variety of settings including community locations where individuals live, work, attend school, engage in services, or socialize. The goals of the Mobile Crisis Team are diversion of unnecessary hospitalizations and arrests, engagement in services, symptom reduction, and stabilization, restoring individuals to a previous level of functioning, and developing the coping mechanisms to minimize or prevent the crisis in the future. The Mobile Crisis Team strives to build strong relationships and a successful reputation in providing efficient and quality crisis services within a five-county region: Cayuga, Cortland, Madison, Onondaga and Oswego counties.

Requirements

Licensed in New York State as one of the following: LMSW, LCSW, LMHC, LMFT, Licensed Creative Arts Therapist, Licensed Behavioral Analyst, Physician, including Psychiatrist and Addictionologist/Addiction Specialist, Nurse Practitioner, Registered Nurse, Physician Assistant, Licensed Psychologist, Licensed Psychoanalyst, Occupational Therapist who meets the qualifications set forth in 42 C.F.R. 440.110(b)(2).
Five (5) years of post-graduate behavioral health experience, including experience in crisis intervention, care coordination, or community-based behavioral health services.
Two (2) years of supervisory, management, or leadership experience.
Must have a valid NYS driver’s license and access to reliable transportation.
Strong leadership and supervisory skills with the ability to guide, coach, and support staff performance and development.
Demonstrated ability to provide culturally responsive and equitable supervision, services, and decision-making that respects and effectively responds to the diverse backgrounds, identities, and experiences of staff, clients, and community partners.
Ability to provide clinical and operational consultation in complex or high-risk situations.
Strong decision-making skills with the ability to balance clinical, operational, and organizational priorities in a fast-paced environment.
Excellent communication skills, including active listening, clear verbal and written expression, and the ability to facilitate effective team and stakeholder discussions.
Strong conflict resolution and interpersonal skills with the ability to build and maintain effective working relationships across multidisciplinary teams and external partners.
Ability to analyze program data, identify trends, and support quality improvement and operational decision-making.
Strong organizational and time management skills with the ability to manage multiple priorities simultaneously.
Ability to work independently and collaboratively in both remote and in-person environments.
High level of professionalism, accountability, and adaptability in dynamic and evolving service environments.
Proficiency with standard business and clinical technology platforms, including Microsoft Office 365 and electronic health record systems such as Netsmart myEvolv.

Responsibilities

Provide leadership, supervision, and professional development to assigned Mobile Crisis staff, including supervisory authority related to employee selection, evaluation, coaching, and corrective action.
Ensure the delivery of high-quality, person-centered, trauma-informed Mobile Crisis services through oversight of clinical, operational, and administrative functions.
Monitor and support compliance with agency policies, regulatory requirements, contractual obligations, accreditation standards, and program expectations.
Promote effective collaboration and communication among staff, internal departments, and community partners involved in crisis service delivery.
Support the ongoing evaluation, improvement, and effectiveness of Mobile Crisis services within Onondaga County.
Provide leadership consultation and decision support regarding high-risk clinical, operational, and safety concerns.
Participate in the Mobile Crisis administrative on-call rotation, providing administrative support and consultation to ensure continuity of program operations outside of regular business hours.
Maintain required licensure, certifications, training, and professional standards necessary to perform the duties of the position.