Program Supervisor, Short Term Housing Program

CAMBA•New York, NY

5d•Onsite

About The Position

CAMBA is a community organization dedicated to building an inclusive New York City by providing integrated programs in Education & Youth Development, Family Support, Job Training & Employment Support Services, Health, Housing, and Legal Services. The Short Term Housing Program (STHP) specifically provides 35 units of congregate and transitional housing to individuals living with HIV/AIDS who are homeless or at serious risk of homelessness. The program offers a supportive environment with case management and housing readiness training to prepare clients for permanent housing, addressing the interconnected issues of HIV and homelessness. Services are delivered through a 24-hour congregate residence and community apartments, with a maximum housing duration of two years. The Program Supervisor plays a crucial role in overseeing daily operations, staff performance, and client service delivery within this program.

Requirements

Bachelor's degree (B.A.) and two years of applicable experience.
Relevant experience as described above, preferably in a mid-sized (250+ employees) organization.
Knowledge about, understanding of, and ability to work closely with persons Chronically Homeless, and or living with HIV/AIDS and related issues.
Familiarity with housing in congregate/transitional settings
Excellent written & verbal communication.
Computer literacy in Microsoft Office Suite.

Responsibilities

Understand all aspects of contract requirements and communicate this understanding to staff.
Train staff in program responsibilities, processes, and procedures, and ensure that all staff meets contract requirements in their daily work.
Work with staff to set realistic weekly and monthly performance targets in accordance with contract requirements.
Coordinate and supervise all day-to-day activities of direct reporting staff.
On a periodic basis, observe direct reporting staff engaging with clients and/or supervisory staff.
Conduct weekly client progress reviews with staff.
Conduct periodic internal file review and implement Quality Assurance measures as needed to ensure quality service delivery to clients.
Provide crisis counseling to clients as needed.
Prepare contract reports and statistical information for both CAMBA management and funder use.
Complete program forms and reports for the agency’s finance, payroll and human resources departments as required.
Assist in the analysis of program and demographic data to make programmatic improvements.
Organize onsite and offsite training opportunities for professional development of staff.
Confer with the Senior Vice President on programmatic and operational matters.
Attend staff/funder/outside agency meetings as requested.
Review and sign time sheets.
Prepare performance appraisals for direct reporting staff.
As needed, conduct initial intake or assessment of clients and/or clients’ families and periodic reassessments.
Prescreen clients over the telephone for eligibility and schedule intake appointments as needed.
Plan as needed, coordinate and facilitate social/peer support events, including group facilitation for clients.
Other duties as assigned.