Program Supervisor, Youth Residential Program

Thompson Child & Family Focus•Nashville, TN

22h•Hybrid

About The Position

Thompson was founded in 1886 as an orphanage and has grown into an organization operating across the Carolinas, Florida Tennessee and Kentucky. Thompson’s continuum of care encompasses three domains: prevention, mental health services and foster care. All Thompson programs are trauma-informed and evidence-based/evidence-informed with the intention of building resilience in our clients (ages 0-18) and their families, both virtually and in person. Our values are Excellence, Innovation, Commitment, Caring and Integrity. As Program Supervisor, you will be responsible for daily operations, oversight and performance of the youth residential programs for which you lead. You will serve as liaison with internal and external stakeholders, ensuring 100% compliance for the programs you lead. This is a hybrid position role that is flexible, on call, and requires weekends and evenings.

Requirements

Bachelor’s Degree required, preferably in the health & human services field
Exposure to leadership/management experiences either through short term project management, coordination, training or actual leadership positions required.
Minimum 3 years’ experience working with residential youth programs or related field
Must have a valid Driver’s License and meet any credentialing, licensing and privileging standards as it pertains to the program(s) you lead
All potential job candidates must pass a drug screening test, and an extensive background check.
Able to work evenings and weekends

Nice To Haves

Supervisory experience preferred

Responsibilities

Prioritizing tasks for the youth care specialists you lead.
Proactively communicating and removing obstacles so your team can provide the best care for the youth in their programs.
Serving as liaison with internal and external stakeholders, ensuring 100% compliance for the programs you lead.
Proactive coaching and feedback to ensure professional development and growth of direct reports.
Setting programmatic objectives, defining roles, and prioritizing tasks for direct reports.
Effective proactive communication in all directions (up, down, sideways) to ensure program needs are met.
Recruit, interview and selection of top tier talent for their program staff.
Conduct thorough and well-documented assessments of direct reports’ performance.
Proactively address performance issues and replace team members who consistently fall short of delivering on their objectives.
Create an open and trusting environment where teamwork and collaboration is valued.
Compliance with the agency Continuous Quality Improvement (CQI) process to ensure program data and outcome goals are met.
Ensure internal and external standards are met regarding records, documentation and general services provided.
Coordinate and liaison with internal and external stakeholders to represent the program and its needs.
Act as a role model across the organization for other staff regarding professionalism, positivity and teamwork.
Respond and address to any client/parent/guardian complaints/concerns.
Working knowledge of methods and principles of casework supervision and training.
Considerable knowledge of social work principles, techniques and practices and their application to specific casework.
Considerable knowledge of behavioral and socioeconomic problems and their treatment and governmental and private organizations and community resources.
Other duties as assigned

Benefits

3 weeks paid time off (PTO) the first year
10 paid Holidays
Health, Dental, Vision, Short-Term and Long-Term Disability and Life insurance options
401K Match
Education Reimbursement
Eligibility to apply for Public Service Loan Forgiveness through FAFSA after 10 years of service
Eligibility to apply for the state loan repayment program that repays up to $50,000 of student loans
Paid time off for volunteering in the community
Free EAP services
Mileage Reimbursement if applicable
iPhone and Laptop provided
Multiple opportunities for growth