Program Success Specialist

American Tire Distributors•Remote-California, CA

About The Position

The Program Success Specialist is responsible for the overall success of program dealers. This role regularly engages with dealers, collaborates with Field Sales, and maintains timely records to ensure dealers reach monthly, quarterly, and annual compliance objectives.

Requirements

High School or GED degree
0-2 years of related experience preferred
Builds Customer Loyalty
Communicates Effectively
Customer-Focused Approach
Drives Results
Manages Complexity
Navigates Customer Challenges
Sales Planning and Coordination
Service Into Sales
Strengthens Customer Connections
Situational Adaptability
Verbal Communication
Customer focus
Plans and aligns
Planning and Organizing
Collaborates

Nice To Haves

Action-Oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
Adaptive Mindset - Adapts existing tools and techniques to existing situation~Adapts to changing goals / objectives~Entrepreneurial spirit~Focuses on simplicity when addressing the customer
Balances Stakeholders - Anticipating and balancing the needs of multiple stakeholders.
Decision Quality - Making good and timely decisions that keep the organization moving forward.
Instills Trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity.
Nimble Learning - Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder.

Responsibilities

Assist leadership with coordination of special projects, as needed
Collaborate with Field Sales as appropriate
Develop and nurture relationships with dealer locations to foster long-term partnerships and maximize customer retention.
Engage with dealers based on established calendar to educate them on program benefits and program compliance status
Ensure continued education on all ATD programs and product offerings
Identify opportunities for sales growth and effectively communicate these opportunities to dealer locations.
Manage customer data via company CRM
Own the overall success of program dealers, ensuring that they reach monthly, quarterly, and annual compliance objectives.
Resolve complex queries from internal or external customers or suppliers, escalating the most complex issues to the appropriate department
Understand the dealer business challenges which are roadblocks in reaching their goals