Platform Success Specialist

Integrity • Dallas, TX

7d

About The Position

This role is a proactive, customer-facing role focused on ensuring users achieve their desired outcomes, driving product adoption, and fostering long-term retention. The PSSs manage the post-sale journey, handling new user walkthroughs and troubleshooting, while identifying opportunities to educate on best practices and feature solutions.

Requirements

• High School Diploma or GED required
• 0-2 years of customer Success/Support experience
• Ability to learn / navigate multiple technology platforms and apps
• Proficient in English (written and verbal)
• Skilled in problem solving and attention to detail
• Skilled in communication (written and verbal) and active listening
• Skilled in applying a customer-focused mindset
• Ability to empathize with the customer
• Ability to build positive relationships
• Ability to multitask and quickly adapt to evolving environments
• Ability to cross-sell or upsell products and features

Nice To Haves

• Bachelor’s degree in related field preferred
• Experience with CRM or service ticketing systems (Zendesk, FreshService, FreshChat, Salesforce, Hubspot, etc) is a plus

Responsibilities

• Guiding new users through account setup and providing training to ensure immediate product value.
• Handling technical inquiries, addressing user complaints, and coordinating with internal teams for resolutions.
• Building rapport and acting as a trusted advisor to increase customer satisfaction and loyalty.
• Contribute to a culture of amazing agent experiences as part of the Integrity Platform Success team.
• Respond to support inquiries accurately and efficiently via email or chat.
• Other duties as assigned by your leader.

Benefits

• competitive compensation package
• benefits that make work more fun and give you and your family peace of mind

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED