Platform Specialist
About The Position
MUST HAVE PUNCHH EXPERIENCE! We are seeking a Platform Support Specialist to support and manage loyalty platform operations, ticket resolution, and vendor coordination activities. This role is responsible for opening, prioritizing, tracking, and driving support tickets to resolution while ensuring timely communication with internal stakeholders and external support teams. The ideal candidate will have experience with Punchh or a similar loyalty platform, strong technical support skills, and the ability to investigate issues, gather documentation, and escalate critical concerns when necessary. Success in this role requires exceptional organization, accountability, follow-through, and a customer-focused mindset. Candidates with experience supporting loyalty programs, managing support queues, troubleshooting technical issues, and maintaining knowledge documentation are highly preferred. This is an excellent opportunity for someone looking to contribute to a fast-paced support environment while helping improve loyalty platform performance and user experience.
Requirements
- Punchh experience
- Experience with a similar loyalty platform
- Strong technical support skills
- Exceptional organization
- Accountability
- Follow-through
- Customer-focused mindset
Nice To Haves
- Experience supporting loyalty programs
- Experience managing support queues
- Experience troubleshooting technical issues
- Experience maintaining knowledge documentation
Responsibilities
- Support and manage loyalty platform operations
- Manage ticket resolution
- Coordinate with vendors
- Open, prioritize, track, and drive support tickets to resolution
- Ensure timely communication with internal stakeholders and external support teams
- Investigate issues
- Gather documentation
- Escalate critical concerns when necessary
- Support loyalty programs
- Manage support queues
- Troubleshoot technical issues
- Maintain knowledge documentation
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
