Program Specialist

Big Brother Big Sister Miami•Miami, FL

1d•Hybrid

About The Position

The Program Specialist is a relationship-driven member of the Programs team and serves as the primary point of contact for volunteers, youth, families, and community partners throughout the mentoring experience. The position recruits and enrolls volunteer mentors, facilitates mentoring matches, provides ongoing match support, and helps ensure program quality and child safety in accordance with Big Brothers Big Sisters of Miami standards. Upon hire, the specialist is assigned to one of the following programs: School-Based Mentoring, School-to-Work Mentoring, Community-Based Mentoring, or College Readiness & High School Graduate Support. As the organization grows, Program Specialists are cross-trained across additional programs. The role is based at the Miami headquarters, follows a hybrid schedule with four days in the office, and requires approximately 5% local travel to schools, community partner locations, and program events. Evening and weekend work may be needed for match introductions.

Requirements

Two or more years of experience in case management, youth development, education, social services, nonprofit programs, or a related field.
Excellent interpersonal, communication, and relationship-building skills.
Strong organizational skills and the ability to manage multiple priorities.
High level of professionalism, discretion, and confidentiality.
Proficiency with Microsoft Office and other business software applications.
Demonstrated commitment to serving youth and strengthening communities.

Nice To Haves

Bachelor’s degree in Social Work, Psychology, Education, Human Services, or a related field preferred.
Bilingual English/Spanish strongly preferred.

Responsibilities

Conduct volunteer enrollment, including orientations, interviews, and completion of enrollment requirements in person and virtually.
Apply child safety and risk management policies; identify and address safety concerns involving children, families, and volunteers.
Recruit and enroll Site-Based Littles in collaboration with Miami-Dade County schools and partners.
Collaborate with service delivery staff to support transitions across enrollment, matching, and support functions.
Determine matches and facilitate introductions based on volunteer and family availability.
Maintain regular contact with children, parents or guardians, and volunteers in accordance with agency standards.
Assess and address participants’ training, information, and support needs.
Maintain accurate records and case files in compliance with BBBS and agency standards.
Conduct match evaluations and maintain timely, accurate documentation and contact notes.
Review child goals and progress with children, families, and volunteers; provide safety reminders and referrals as needed.
Provide ongoing case management, match support, and child safety oversight to sustain high-quality matches.
Assess factors contributing to successful matches and align volunteer interests and qualifications with appropriate service options.
Follow agency timelines, policies, and procedures to ensure service excellence and child safety.
Support outreach and front-loading efforts to ensure student enrollment before the school year.
Conduct client enrollment for children and families, including interviews, child safety education, and referrals to additional services as needed.
Perform additional duties as assigned.