Program Specialist, CMMI Programs

Aledade PBC

9d•$80,000 - $92,000•Remote

About The Position

The Program Specialist is a pivotal contributor to the operational excellence and strategic growth of Aledade’s Center for Medicare and Medicaid Innovation (CMMI) initiatives, supporting the LEAD and REACH models. Reporting directly to the CMMI Program Manager, the role manages and refines program processes, analyzes performance, identifies opportunities for optimization, and collaborates with internal teams to improve engagement and outcomes. The position translates strategic goals into operations and supports continuous improvement and scaling of CMMI models. The role supports day-to-day program operations, communications, reporting, planning, documentation, and cross-functional projects. Candidates must be comfortable working remotely from anywhere in the United States across all U.S. time zones. Travel to Aledade headquarters and other offsite meetings is anticipated to be less than 10% annually.

Requirements

Bachelor’s degree in a relevant field.
At least 3 years of progressive healthcare experience.
Ability to thrive in a fast-paced environment and manage multiple priorities.
Familiarity with project management tools such as Monday.com.
Experience in data analytics using Excel or Google Sheets.
Willingness to travel as needed to Aledade headquarters and other offsite meetings; less than 10% travel across the year is anticipated.
Physical ability to sit for prolonged periods and extensively use computers and a keyboard; occasional walking and lifting may be required.

Nice To Haves

Knowledge of CMS value-based care programs.
Ability to adapt communication style effectively to audience needs.
Frequent and effective cross-functional collaboration.
Exceptional written and verbal communication skills.
Snowflake experience.
Tableau experience.
Self-starter with strong interpersonal skills.
Proven ability to coordinate and facilitate new ideas into action while collaborating across multiple dynamic projects and teams.

Responsibilities

Support day-to-day ACO REACH and LEAD processes and operations.
Manage incoming and outgoing CMMI team communications in Zendesk, handle tickets, and escalate them to the appropriate person or team as needed.
Build solutions in Monday.com for CMMI process and operational needs, including Growth, SVA, contacts, practice lists, provider lists, and CMS tickets.
Use Medicare reports from 4i, including quality, financial, claims reduction, and SVA response files, to generate reports and identify actionable insights and improvement opportunities.
Use reports, calendars, Tableau, Snowflake, and internal tools to prepare internal and external decks for Contract and Resource Meetings and Performance and Resource Meetings.
Use insights, opportunities, and calendars to draft and maintain the Aledade LEAD newsletter and its distribution list.
Manage the CMMI Beneficiary Zoom Voicemail, answer beneficiary questions, and log them in Monday.com for tracking and documentation.
Plan in Monday.com using the CMS-distributed CMMI program calendar to schedule and meet internal and external deadlines.
Maintain CMMI program Google Drive folders, ensuring organization and appropriate access.
Advise on CMMI process development, needs, and gaps; recommend solutions to ambiguous problems aligned with program goals; and move work forward without clearly defined next steps.
Research and advise on CMMI team special projects and cross-functional initiatives.
Contribute to interdepartmental projects and meetings, including Field Team training, support, and inbound questions, as well as Project Turnkey support and coordination.
Communicate operational status and keep stakeholders informed about progress and roadblocks.
Develop implementation plans and communications and support rollout of approved necessary BE/BEIs (Telehealth).
Share details and insights in CMMI team meetings based on the CMS ACO LEAD newsletter, including expected report and fund release dates, upcoming program changes, and important deadlines.
Serve as a resource to the PTS team in addressing practice needs tied to CMMI operations.

Benefits

Flexible work schedules and remote work availability for many roles.
Health, dental, and vision insurance paid up to 80% for employees, dependents, and domestic partners.
21 days of PTO in the first year.
Two paid volunteer days and 11 paid holidays.
12 weeks of paid parental leave for all new parents.
Six weeks of paid sabbatical after six years of service.
Educational Assistant Program and Clinical Employee Reimbursement Program.
401(k) with up to 4% match.
Stock options.
Bonus and equity compensation.