Program Specialist
About The Position
This position is organizationally aligned to the Medical Imaging Division of the Clement J. Zablocki VA Medical Center in Milwaukee, Wisconsin. Its primary focus is oversight of the Medical Imaging Importing Program, including data collection, trend analysis, and implementation of best practices. The Program Specialist provides office and administrative support, serves as the first point of contact for questions about the clinical Importing Program, and helps Veterans, families, staff, and community partners access and improve imaging services. The position is onsite; telework and virtual work are not authorized. The work schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m. Relocation, recruitment, and critical skills incentives are not authorized, and permanent change of station is not authorized.
Requirements
- U.S. citizenship is required.
- Applicants must complete the application, questionnaire, and required online assessment.
- Males born after December 31, 1959, must be registered with Selective Service.
- Applicants must meet applicable time-in-grade requirements; for GS-7, current or former federal employees subject to this requirement must have served 52 weeks at GS-6.
- One year of specialized experience equivalent to at least GS-6 in the federal service, such as office administration and systems development; prioritizing assigned work and providing timely customer information; using office automation and word-processing products; accurate data entry; organizing multiple projects, deliverables, and deadlines; effective oral and written communication; and negotiating with internal and external customers to implement recommendations and partner on initiatives.
- Ability to type 40 words per minute.
- Selected applicants must complete onboarding and a background/security investigation, and must provide acceptable identification for pre-employment requirements.
- Participation in the seasonal influenza vaccination program is required for VA Health Care Personnel.
- A one-year probationary period or two-year trial period is required, as applicable.
- No educational substitution is available at this grade level.
Responsibilities
- Provide staff and office-operations support, including timekeeping, maintaining on-call calendars, and ordering and procuring office supplies and equipment.
- Use VA data systems, including PACS, CPRS, EHRM, Vista, Citrix, LEAF, and PACA Scan.
- Serve as the first point of contact for questions about the clinical Importing Program.
- Collaborate with internal and external organizations across the catchment area to provide education and consultation to community partners and stakeholders and improve imaging services for Veterans at their local facilities.
- Receive calls and assist Veterans, families, and staff seeking imaging services.
- Prepare files and images in a timely manner.
- Assist staff with data for required monthly, quarterly, or yearly reports.
- Assist with data collection, analysis of trends, and implementation of best practices.
- Serve as the primary timekeeper for the Medical Imaging Division.
- Perform other duties as assigned.
Benefits
- Federal employees and their families have access to a comprehensive benefits package; specific eligibility depends on position type.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
