Program Specialist, PM

AltaPointe Health•Mobile, AL

7d•Onsite

About The Position

The Program Specialist works at BayPointe Hospital, a psychiatric acute care facility in Mobile, Alabama, serving children, adolescents, and adults. The role supports consumers’ safety, daily care, treatment participation, and progress in a structured therapeutic setting. Duties include monitoring consumers, assisting with personal care and activities, supporting classroom participation, leading groups, following program schedules, and collaborating with clinical, nursing, therapy, and recreation staff. The specialist may work on any BayPointe unit according to facility needs and, if assigned to a driving position, transports consumers to prescribed locations or completes unit errands. The role also involves responding to crises, applying seclusion and restraint in accordance with policy, maintaining unit environments, communicating consumer progress and concerns to the treatment team, and completing accurate and timely clinical documentation. The specialist is expected to treat consumers and families with dignity and compassion, protect privacy and confidentiality, follow policies and procedures, participate in performance improvement activities, and seek supervision and feedback to improve clinical and leadership skills.

Requirements

High school diploma or GED.
Knowledge of child and adolescent specialty areas to be attained within six months of employment, including psychiatric disorders; child and adolescent growth and development; play therapy principles; behavior management and crisis intervention; family dynamics and parenting issues; effects and treatment of abuse and neglect; relevant community resources; cultural diversity; educational methods appropriate to children and adolescents; and basic interventions for child and adolescent mental and behavioral health disorders.
Ability to perform the clinical, consumer-care, communication, documentation, and administrative responsibilities of the position.

Nice To Haves

Bachelor’s degree in a mental health discipline or Social Work.

Responsibilities

Monitor consumers and complete required observation documentation in a timely manner and in accordance with medical orders.
Engage consumers to promote safety, meet their needs, and encourage participation in planned activities.
Assist consumers with personal hygiene, medical appointments, chores, recreation, and safety needs.
Support teachers during class, including helping consumers with assignments, keeping them on task, and intervening when needed.
Ensure unit schedules are followed and encourage participation in planned activities.
Provide hand-off communication at shift changes.
Teach Basic Living Skills according to consumer treatment goals and complete related documentation.
Lead program groups and activities to engage consumers in treatment.
Complete Environment of Care unit checklists and report findings to a supervisor.
Ensure consumers receive meals and verify information on meal-count sheets.
Collaborate with nursing, therapy, and recreation therapy staff to support effective milieu management.
Respond to facility crisis situations using appropriate interventions; recognize crisis states and de-escalate or resolve them.
Maintain neat, tidy, and functional units, rooms, and common areas, encouraging consumers to help.
Communicate and collaborate with treatment team members about consumers’ progress, regression, interactions, moods, attitudes, issues, and crises.
Use discretion when discussing consumer information and promptly report consumer or staff problems to a supervisor.
Work on any BayPointe unit as directed based on facility needs.
Model appropriate behavior, communication, grooming, manners, and emotional maturity.
When assigned to a driving position, transport consumers to prescribed locations or complete unit errands as directed.
Follow the curriculum and program schedule; conduct groups and consumer engagement activities on time.
Manage the assigned unit so consumers attend groups and meals and complete hygiene as scheduled.
Apply seclusion and restraint according to policy and procedures.
Collaborate with treatment team members and outside sources in delivering clinical services, including applying child- and adolescent-specific competencies.
Meet AltaPointe productivity standards.
Complete timely, appropriate, comprehensive, legible clinical records with attention to spelling, grammar, and content.
Seek clinical supervision and consultation as needed, accept and use suggestions for improvement, and work to enhance clinical and leadership skills.
Treat consumers with care, dignity, compassion, respect for privacy and confidentiality, and sensitivity to individual needs and differences.
Maintain courteous, respectful, pleasant, and cooperative interactions with consumers, visitors, families, and coworkers; assist consumers and visitors as needed.
Participate in performance improvement activities, complete tasks in a timely manner, and follow policies and procedures.
Perform other administrative and related duties as assigned.