Program Specialist (Training Coordinator)

Veterans Benefits Administration • Salt Lake City, UT

8h • Onsite

About The Position

The Program Specialist (Training Coordinator) serves as the training specialist and coordinator for all training for the Fiduciary Hub at a Veterans Benefit Administration Regional Office. The training program covers annual required, initial, and ongoing training and is designed to address a range of needs and objectives, including program training, basic skills, customer service, technical training, mandatory training, and quality improvement.

The position provides annual national training requirements to Fiduciary Hub management, reviews compliance, and revises the training plan as needed. It develops training courses and materials, coordinates and manages training for new employees, maintains a training library, and ensures trainee work is reviewed in full. The specialist also administers the Training Management System (TMS), supports employees' learning through varied teaching methods, and serves as the Fiduciary Hub subject matter expert.

The position is full-time, Monday through Friday, 8:00 a.m. to 4:30 p.m. Mountain Standard Time. Compressed or flexible scheduling is available. It is eligible for situational (ad hoc) telework only, with supervisory approval on a case-by-case basis; the selectee must report to the official duty station each scheduled workday. This is not a virtual position. The grade progression is GS-11, with promotion potential subject to applicable regulatory, qualification, and performance requirements. Relocation and recruitment incentives are not authorized.

Requirements

• For GS-09, one year of specialized experience equivalent to GS-07 involving training or quality review of others' work related to applying Veterans' benefits programs to assist Veterans, beneficiaries, and representatives; alternatively, qualifying graduate education may be used as described in the posting.
• For GS-11, one year of specialized experience equivalent to GS-09, including experience developing training guidelines, objectives, instructional methods, or course materials; providing management advisory services through systematic studies of training needs; or managing a training program and coordinating activities for students, instructors, and classes. Qualifying doctoral-level education may be substituted as described in the posting.
• Current federal GS employees must meet time-in-grade requirements by the announcement closing date: 52 weeks at GS-07 for GS-09 consideration or 52 weeks at GS-09 for GS-11 consideration.
• Must be a U.S. citizen.
• Selective Service registration is required for males born after December 31, 1959.
• Must complete the required background/security investigation and online onboarding, including acceptable identification for employment verification.
• A one-year probationary period is required.
• Applicants qualifying based in whole or in part on education must submit transcripts; qualifying education must be from an accredited institution recognized by the U.S. Department of Education.
• Work is usually sedentary, but may require walking and standing during training sessions.

Responsibilities

• Provide Fiduciary Hub management with fiscal-year national training requirements, review compliance, and revise the training plan as needed.
• Develop training courses, guidelines, objectives, instructional methods, and course materials.
• Plan, program, coordinate, manage, direct, and/or review activities for new employees.
• Maintain a Fiduciary Hub training library with complete reference manuals.
• Ensure all work processed by trainees is reviewed to evaluate performance.
• Administer the Training Management System (TMS), including assigning training, building learning plans, running reports, managing user accounts, and coordinating technical support.
• Help employees learn and understand material using a variety of teaching methods.
• Serve as the subject matter expert for the Fiduciary Hub.

Benefits

• Federal employees and their families have access to a comprehensive benefits package; specific benefits depend on position type and should be confirmed with the hiring agency.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level