PROGRAM SPECIALIST (75768)

AgeWays • Farmington Hills, MI

8d • Hybrid

About The Position

The Program Specialist will be responsible for the training, scheduling, evaluation, and retention of Medicare Assistance Program volunteer counselors within their assigned geographic region and will also provide direct counseling of Medicare beneficiaries. Key responsibilities include organizing onboarding for new volunteers, coordination of required training for new volunteers, annual evaluation and recertification of all volunteers, on-going mentoring and programmatic support of volunteers, coordinating volunteer coverage for Open Enrollment events and appointments, supporting Open Enrollment events and working with other staff on the coordination of an annual volunteer recognition event. This position will also assist in the development of learning sessions for volunteers based on volunteer evaluations, surveys and annual changes to Medicare. The specialist will also provide Medicare counseling to beneficiaries or their family member(s) in-person, telephonically or virtually based on the request of the individual calling for assistance. This includes completing follow-up calls with the beneficiary as needed and documenting all counseling contacts in the STARS database. The MI Options Medicare Assistance Program provides free, unbiased assistance to Medicare beneficiaries to help them understand plans, enroll in money-saving programs and troubleshoot problems.

Requirements

• Bachelor Degree or equivalent.
• Minimum 1-2 years, preferred 3-5 years experience in Health/Human Service, Social Services or Health Admin non-profit setting.
• 3 - 5 years volunteer management, and outreach support.
• Must complete SHIP counseling certification within 6 months of hire.
• Knowledge of Medicare and long-term care Medicaid, and experience working with older adults and adults with disabilities.
• Excellent interpersonal, written and verbal communication, organizational, presentation, creative thinker, self-starter, relationship building, analytical/problem solving skills.
• Effective time management skills including the ability to meet deadlines.
• Intermediate Microsoft Office skills.

Responsibilities

• Provide unbiased person-centered Medicare counseling to Medicare beneficiaries or their family members seeking information and guidance on Medicare coverage options and questions.
• Maintain quality assurance with a focus on utilizing effective counseling techniques and inputting accurate and complete documentation in STARS database.
• Attend state-wide trainings, meetings, and other SHIP/MIPPA activities as required.
• Complete required trainings and recertification to maintain SHIP Counselor certification and other duties as assigned.
• Provide ongoing oversight and management of assigned volunteers; recruit, coordinate training, mentor, and facilitate placement or schedules for new volunteers.
• Review calendar availability monthly with in-kind and volunteer counselors.
• Coordinate volunteer coverage and provide support at Medicare Open Enrollment events.
• Conduct an annual written evaluation of assigned program volunteers, facilitate the annual volunteer recertification process, including the annual volunteer recognition event.
• Maintain current knowledge of Medicare and long-term care Medicaid programs and create learning sessions, as required, to meet the training needs of local volunteers.
• Other duties as assigned

Benefits

• Choice of 3 excellent next to zero cost Medical Plans including Dental and Vision.
• 401K - Agency contributes 50% match up to first 6% contribution.
• Fitness and Wellness programs.
• Excellent PTO package- Minimum 4 weeks accrual for the first year.
• 10 paid holidays and 3 floating.
• Mileage reimbursed for business travel.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level