Program Specialist

CLEAResult • Allentown, PA

22h • Hybrid

About The Position

Predominantly remote-based however, there is an office meeting 1-2 times a month in Allentown, PA. We are looking for a talented individual… To join our team as a Program Specialist. Program and Operations support staff ensure smooth delivery of projects and programs, both internally and externally, while adhering to program, practice, and operations guidelines. Program and Operations support staff roles often encompass multiple areas including; invoicing, data management, metrics and reporting, cross-functional team collaboration and process definition and improvement. These roles tend to be more internal-facing than client-facing, depending on the project and/or program needs.

Requirements

• 3-6 years of relevant industry experience.
• Proficiency with Microsoft Office required, particularly Excel.
• Applicants must be authorized to work in the country where the position is located without the need for employer sponsorship or support.

Nice To Haves

• Bachelor’s degree preferred or equivalent work experience.

Responsibilities

• Provide day-to-day operational support for program activities, including communications, coordination, and documentation.
• Manage and process incoming customer applications from initial intake through final completion, ensuring accuracy, completeness, and adherence to program requirements.
• Manage client incentive invoicing on a recurring monthly basis.
• Navigate established program workflows, policies, and operational procedures to ensure consistent and compliant program delivery.
• Review and interpret existing data reports and derive actionable insights and process improvements to operations leadership, as appropriate.
• Assist with recurring and ad-hoc data collection efforts to support internal analysis, audits, and performance tracking.

Benefits

• Medical, Dental, and Vision Insurance
• company-paid health care concierge service
• 401(k) with company match
• Paid vacation, sick, personal and parental leave time
• Paid Volunteer Time
• Employee Recognition Program – convert your recognition points into gift cards
• Employee Assistance Program – offers benefits to help you manage daily responsibilities
• Access to on-demand training courses to advance further in your career

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 501-1,000 employees