Program Specialist

Harvey County • Newton, KS

7d • Onsite

About The Position

This position provides information and assistance to clients seeking services. Provides direct client services aligned with the Department on Aging programming, assists Director as needed, maintains fiscal reporting and tracking on selected programs and grants.

Requirements

• Associate's degree or equivalent from an accredited college in human service, geriatric, or health-related fields and two (2) years of general administrative office experience.
• Knowledge of administrative policies and procedures of the County.
• Knowledge of current office practices and procedures consistent for this position.
• Knowledge of computer software consistent for this position.
• Skill in organizational and time management to prioritize duties to accomplish a high volume of work products while adapting to constant changes in priority.
• Skill in accounting and accounts payable/receivable practices, procedures and methods.
• Skill in researching and understanding complex written materials.
• Skill in analyzing complex administrative information and issues, defining problems and evaluating alternatives, and recommending methods, procedures, and techniques for resolution of issues.
• Ability to adapt and take control of situations, responsibly instructing subordinate activities.
• Ability to instruct and train in methods and procedures.
• Ability to organize, assign, and modify the work assignments of others, and (re)-establish priorities to meet deadlines.
• Ability to establish and maintain accurate records of assigned activities and operations.
• Ability to interpret and implement local policies and procedures; written instructions; general correspondence; Federal, State, and local regulations.
• Ability to perform detailed work accurately and independently in compliance with stringent time limits with minimal direction and supervision.
• Ability to think quickly, maintain self-control, and adapt to stressful situations.
• Ability to perform mathematical calculations required of this position.
• Ability to communicate concisely and effectively in English in both written and verbal form.
• Ability to prepare and maintain accurate and concise records and reports.
• Ability to analyze facts and exercise sound judgment to arrive at conclusions.
• Ability to apply sound judgment and discretion in performing duties, resolving problems and interpreting policies and regulations.
• Ability to maintain professionalism at all times.
• Ability to maintain effective working relationships with individuals within and outside the organization.
• Ability to maintain confidentiality and discretion regarding business-related files, reports and conversations, within the provision of the Freedom of Information Act and other applicable State and Federal statutes and regulations.
• Ability to work the allocated hours of the position and respond after hours as needed.

Responsibilities

• Provides customer service to internal and external customers; greets, receives, and screens visitors and customers; addresses and resolves customer questions as able and refers complex inquiries, requests, or complaints to appropriate staff.
• Provides referrals and SHICK Counseling to clients in a confidential manner during open enrollment and those new to Medicare.
• Maintains resource materials and brochure supplies, ensuring they are accessible to the public.
• Prepare reports, documents, and emails as directed by Director; maintain records, reports accounting, record keeping, and grant compliance data.
• Oversees and prepares all debit activity, deposits and transactions; assist with mill levy grantee funds; monitor assigned grant projects.
• Tracks, monitors, and reports financial issues to Director and County Administrator as needed.
• Maintains department supplies and inventory.
• Enters, scans, updates, and maintains information in spreadsheets, databases, and reports.
• Maintains electronic, paper filing, and record systems to provide easy access to records and information; provides records retention as required by Department and County policies.
• Composes routine correspondence; proofreads and edits documents.
• Collaborates and prepares content for the Department’s Quarterly Newsletter, creates layout, submitting to Director and Public Information Officer for final review before publishing.
• Provides assistance and support to other team members as needed.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree