C&EM Program Specialist (Commercial & Industrial)

FortisBC•Surrey, BC

23h•Hybrid

About The Position

Self-driven and motivated, you’re an individual who thrives on working with others to problem-solve and find solutions. You enjoy collaborating and working with various teams to build exceptional partnerships to deliver and achieve business objectives. Add in your ability to juggle multiple projects and knack for seeing the big picture; you’re an excellent fit for our role of Program Specialist, Commercial and Industrial. In this role, you’ll oversee the day-to-day operations of our commercial and industrial rebates, drive our conservation programs and nurture customer-centric experiences. You’ll develop integral partnerships with internal and external stakeholders to meet their needs and uphold our program requirements.

Requirements

A diploma in marketing, communications or a related discipline from a recognized program, plus a minimum of three (3) years of recent, related experience in program development.
A customer-centric mindset with a passion for delivering an elite level of customer service with program stakeholders.
Exceptional organizational and project management skillset.
Extremely self-driven, motivated, and able to work independently with little to no supervision.
Solutions-oriented with a proven track record of working well with various teams.
A 'get it done right' and 'can do' perspective that fosters strengthened relationships through every engagement.

Responsibilities

Facilitate and deliver our commercial and industrial programs by developing a working knowledge of these programs, processes and systems.
Identify opportunities to improve customer service and operational efficiency.
Deliver world-class customer service to all program stakeholders.
Prepare business cases and reporting for new programs or modifications to existing programs including justification and cost-effectiveness analysis.