Program Specialist 2 - TRiO Student Support Services

Big Bend Community College•Moses Lake, WA

1d•Onsite

About The Position

Big Bend Community College, a rural college serving vibrant, culturally rich communities in the Columbia Basin of Central Washington, invites applications for an Program Specialist 2 in the college's TRiO Student Support Services Department. The position is a full-time, 32-hour-per-week (80% FTE) position with applicable benefits contingent on continued grant funding. Big Bend Community College is looking for a dedicated and student-focused Program Specialist 2 to serve as a key resource for students seeking guidance on admissions, enrollment, financial aid, and academic support. As the first point of contact in a fast-paced and collaborative environment, you will play a critical role in ensuring students receive clear and accurate information to help them enroll, persist, and succeed. Whether assisting students in person, over the phone, or through virtual communication, you will provide compassionate and solution-oriented support to help students overcome barriers and reach their goals. This role is perfect for a detail-oriented and service-minded individual who thrives in a dynamic team setting and is committed to fostering an inclusive and supportive student experience. If you enjoy working in an environment where your contributions make a meaningful impact on students’ success, we invite you to apply! To work at the college, you will participate in a movement. We are taking action to intentionally and fearlessly create a college where all feel they belong, all people are represented and respected for their lived experiences, and each has received the recognition and support needed to thrive. Our students, the HEART of Big Bend Community College, and our employees, the SOUL, are the reason for deepening our commitment to this movement. Big Bend Community College’s organizational strength is captured in our small yet mighty spirit…a small college taking on BIG things to enact BIG change to lift our students and employees. We are dedicated to extending postsecondary access to all our service district members and providing an environment for all to grow personally and professionally, steered by our mission and vision. Vision : To become our communities' first choice to dream, learn, and succeed . Mission Serve as a Bridge Stand as a Leader Support for Success Our guiding principles are a call to action, establishing a standard for how we interact with each other, present Big Bend Community College in the community, serve students, AND act upon areas of inequity. Guiding Principles Honor our Role as a Hispanic-Serving Institution Advocate for Equity, Inclusion, & Diversity Embrace our Workplace Norms Innovate Proactively Model Integrity Educate All If you share these values, we encourage you to join the movement happening at Big Bend Community College.

Requirements

Familiarity with TRIO programs or experience working with first-generation, low-income, and underrepresented student populations.
Proficiency in social media management, event planning, and marketing strategies.
Knowledge of data collection, analysis, and reporting for program improvement.
Strong organizational and administrative skills, including budget monitoring and compliance.
Competence in Microsoft Office Suite (Word, Excel, Outlook, Teams) and data management systems.
Ability to communicate effectively with diverse populations and foster a welcoming, inclusive environment.
Manage multiple tasks and deadlines with attention to detail and efficiency.
Analyze data to create impactful marketing tools and support program decision-making.
Supervise and mentor student employees.
Adapt to dynamic work environments and prioritize tasks under pressure.
Bachelor’s degree in marketing, digital marketing, public relations, business analytics, communications, or an equivalent combination of education and relevant work experience.
Professional experience managing social media, coordinating events, and/or creating marketing materials.
Working knowledge of office software and technology including the Microsoft Office Suite (specifically Word, Excel, PowerPoint, Outlook, and Teams) and Zoom.
Experience working effectively with individuals from diverse academic, socioeconomic, cultural, ability, and ethnic backgrounds.
Strong written and interpersonal communication skills.

Nice To Haves

Experience working in higher education.
Strong leadership, team building, and group facilitation skills.
Demonstrated commitment to providing a high level of customer service to participants, college personnel, stakeholders, and guests.
Ability to prioritize tasks, track work in progress, maintain accuracy, multitask, and effectively manage competing deadlines and interruptions.
Experience working with TRIO programs or similar federally funded initiatives.
Commitment to supporting the success of first-generation, low-income, and students with disabilities.

Responsibilities

Develop and maintain a quarterly calendar of workshops, campus visits, transfer bridge event, and key college deadlines in collaboration with the TRIO team.
Coordinate logistical arrangements for events, including meetings, conferences, and travel, ensuring timely reimbursements and reconciliations.
Organize and oversee service-learning and work-based learning experiences on and off campus.
Serve as the primary point of contact for TRIO participants, staff, and external stakeholders, providing excellent customer service.
Process student applications, verify eligibility, and manage intake processes.
Maintain confidentiality of student information in compliance with FERPA and institutional policies.
Re-engage inactive students and support graduates through the transfer process.
Organize and maintain accurate physical and digital student files to meet grant compliance and reporting standards.
Assist in collecting data for the Annual Performance Report (APR) and grant applications.
Support the Director in using data to make informed, data-driven decisions.
Oversee TRIO SSS social media accounts, ensuring engaging, relevant, and consistent content.
Create promotional materials, including flyers, advertisements, and reports highlighting program success.
Maintain and update the TRIO SSS Canvas (non-credit) course with program and college resources.
Supervise and mentor 2–4 student employees, ensuring they provide high-quality support for program operations.
Train student employees in database management, filing, and social media tasks.
Monitor program budgets and assist with fiscal record-keeping.
Submit purchase orders, track expenses, and maintain office inventory.
Ensure an organized, student-friendly office environment, including bulletin boards and inventory.
Maintains professional growth and development through seminars, workshops and professional affiliations to keep abreast of latest trends in field of expertise.
Ensures no injuries to self or others by following safe work practices and policies. This includes, but is not limited to security and safety, understanding of SDS, equipment, infection control, fire, disaster, safe lifting and body mechanics.
Ensures compliance with college policies and procedures and state and federal regulations.
Conduct self in a professional manner and ensures the interaction with team members and other support groups is conducted in a courteous and efficient manner conducive to the college’s values.
Perform related duties and responsibilities as may be required.