Coordinator Trio Student Support Services

Arizona State University•Tempe, AZ

1d•Hybrid

About The Position

ASU TRIO Programs seeks a Coordinator for the TRIO Student Support Services (SSS) programs at the Tempe campus. These programs include Tempe SSS and SSS Disability. Under the supervision of the Program Director, the Coordinator performs a variety of professional activities to achieve program objectives. The Coordinator supports students’ academic, personal, and professional goals to help them retain and graduate from ASU. The ideal candidate works independently, is a strong individual contributor, as well as an effective team player, who can meet priority deadlines with a high degree of accuracy and confidentiality, as well as develop a strong rapport with our students. The ideal candidate must work well in a fast-paced, flexible environment, provide a high level of customer service to both the university and external communities, and make strong contributions both as an individual and as a team player.

Requirements

Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.
Communicates effectively both orally and in writing
Professionally represents department/program
Use computers effectively - including inputting, reviewing and retrieving information, extended periods of viewing computer screens and using mouse and keyboard
Work collaboratively across university departments and with diverse populations and groups to achieve program goals and objectives.
Walk throughout campus for meetings or events, regardless of the weather
Use critical thinking to make decisions and/or analyze data
Works in an organized office environment that requires accurate recordkeeping, systematic file management, and attention to detail in records documentation while managing multiple priorities and adhering to established policies and procedures.
Supervise students and/or staff
Sit or stand for prolonged periods of time
Ability to lift 35lbs

Nice To Haves

Master's degree in student affairs, higher education or related field
Experience with TRIO programs and/or similar programs working with first-generation students, low income students, and students with disabilities
Experience in higher education or working with college students
Experience in providing guidance to overcome barriers similar to those confronting the program's target population
Experience with completing assigned projects in a timely manner and work well under priority deadlines
Experience with student engagement and retention efforts.
Experience in planning, scheduling, and supervising the work of others.
Demonstrated knowledge of basic computer skills including use of MS Office Suite (e.g., Word, Excel, PowerPoint, Outlook, Publisher, Access), social media (e.g., Instagram, Facebook, Twitter, etc.), G Suite (e.g., Google Drive, Gmail, Hangouts, etc.) and ASU computer systems (e.g., Peoplesoft, Salesforce, Canvas, Zoom, Slack, etc.)

Responsibilities

Research, develop, implement, and assess academic, personal skills, and professional development programs for SSS students.
Provide students with the necessary information to successfully navigate their academic courses at the university.
Assist with recruitment, selection and retention of program participants.
Work with students individually to provide guidance in various areas including academics, financial aid and career counseling.
Evaluate SSS student needs and refer to appropriate university and community resources.
Collaborate with other university departments and community partners to assist with student retention and academic success
Hire, train, and supervise student employees
Administer assessment instrument(s) to SSS students, and record and document results.
Collaborate with other TRIO Programs and Access ASU Programs to increase retention and graduation.
Support student and staff-related technology and resource needs.
Maintain confidential SSS student records in accordance with federal and university rules and regulations.
Support summer transition programming for first-year students, including transfer students.
Assist SSS Program Director and Program Manager in planning and implementation of program goals and activities.
Assist SSS Program Director and Program Manager in report writing activities related to the SSS and help formulate information reported to the U.S. Department of Education and ASU.