Program Specialist 2 - Office of the Registrar

Green River College•Main Campus - 12401 SE 320th Street Auburn, WA

3d•Onsite

About The Position

This position provides inclusive, professional customer service across all modalities (in-person, phone, email, virtual), and supports students through complex admission, enrollment, transcript, and graduation processes. The role requires independent judgment, a strong understanding of college policies, and the ability to troubleshoot and resolve student issues efficiently. While the position will assist with application review and fraud detection, its primary focus is on admissions and enrollment troubleshooting, and student support. Student information must be kept confidential, as outlined by FERPA, as well as college policies and procedures. Must be customer-focused, patient, detail-oriented, and able to effectively communicate with customers and other staff/faculty. ABOUT THE COLLEGE: Green River College's student body is made up of approximately 41% Academic Transfer students, 34% Professional-Technical students, 15% Adult Basic Education student, and 3% Applied Bachelor degrees. Green River College has four campuses, including the main campus in Auburn, Washington, with satellite campuses in Kent, downtown Auburn, and Enumclaw. Green River programs serve high school graduates, Running Start students (dual enrollment in local high schools and the college), those seeking retraining for the workforce, international students, students learning English, and Continuing Education students. Green River's service areas are increasingly ethnically diverse, comprising African Americans, African immigrants, Asian Americans, Asians, Latinx, Native Americans, Pacific Islanders, and Middle Eastern Americans, among other communities. COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION: We commit to be an anti-racist institution where all students, faculty, and staff receive the access, resources, and services needed to achieve their educational, career, and personal goals. Green River College makes social and economic justice, equity, and inclusion our highest priorities. The Green River College definition of equity encompasses all identities, including but not limited to race, ethnicity, economic status, gender identity, sexual identity, disability, religion/spirituality, immigration status, age, and culture. We understand individual needs vary widely, and the effects of discrimination and historical oppression must be taken into account while aiming for equitable opportunities and outcomes for all.

Requirements

High school graduate or equivalent
Two (2) years' experience or equivalent education/experience
Attention to detail required
Demonstrated competency in verbal communication, interpersonal skills, and the ability to work positively with stakeholders from other offices/departments
Ability to troubleshoot, research, resolve, and recall information required
Ability to multitask, and remain customer-focused, in a high-traffic environment
Expertise in MS Office, specifically Word, Excel, SharePoint and Teams

Nice To Haves

Associates degree
Prior PeopleSoft experience
Previous work experience with federal and/or state admissions, enrollment and residency rules, regulations, and policies
Bi-lingual in one of the top 5 languages in Green River’s service area: Spanish, Vietnamese, Chinese, Somali, or Russian/Ukrainian

Responsibilities

Assist students, faculty, and staff by providing clear guidance on enrollment processes, documentation requirements, records updates, and available services.
Resolve student issues related to holds, prerequisites, permission codes, milestones, and course access by identifying root causes and determining appropriate solutions.
Communicate decisions, next steps, and policy requirements in a professional and supportive manner, ensuring consistent and accurate information.
Independently research and resolve complex enrollment issues in ctcLink by correcting exceptions, identifying workflow conflicts, and applying relevant college, state, and federal policies.
Process enrollment updates—including adds, drops, swaps, and waitlist activity—with accuracy and timeliness to maintain data integrity.
Evaluate and process tuition waivers by reviewing eligibility, applying regulations, and ensuring correct posting to student accounts.
Maintain and update official student records, including biographical and contact information, and investigate and correct data errors in accordance with policy and legal standards.
Review, verify, and process admissions related and enrollment-related forms for accuracy, completeness, and compliance with institutional and state requirements.
Evaluate supporting documentation, resolve discrepancies, and determine appropriate next steps using established procedures and independent judgment.
Provide guidance to students and campus partners on required documents, approval processes, timelines, and residency related questions.
Maintain productive and respectful working relationships by considering multiple perspectives and communication styles.
Demonstrate awareness of how social identities (e.g., race, gender, disability status, religion) shape workplace interactions and experiences.
Address and resolve cross-cultural conflicts using effective, culturally responsive strategies.
Clearly articulate the department and division’s commitment to diversity, equity, and inclusion, and explain why these values are essential to our work.
Foster a respectful, equitable, and inclusive work environment by responding to concerns promptly and appropriately.
Build and sustain respectful relationships with individuals and organizations representing diverse communities and constituencies.
Seek regular input to better understand diversity, equity, and inclusion issues and incorporate feedback into daily work.
Promote a collaborative workplace climate that recognizes, celebrates, and supports diversity, equity, and inclusion.
Recognize and address incidents of explicit and implicit bias in the workplace.
Hold team members accountable for problematic behavior in alignment with institutional expectations and values.
Actively participate in workshops, initiatives, and learning opportunities that advance diversity, equity, inclusion, and racial justice.
Related duties as required to support the goals, objectives, and mission of the department, division, and college.