Workplace Benefits - Program Solutions Manager

Bank of America • Jacksonville, FL

4d • Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! The Program Solutions Manager (PSM) is responsible for the delivery of our Fiduciary Advisory Services (FAS) and Education & Plan Services (EPS) to Defined Contribution plans enrolled in these services. The PSM is responsible for providing an exceptional client experience and ensuring full delivery of the program requirements, working closely with Merrill Financial Advisors and clients to onboard to the Program Solutions Team.

Requirements

• Knowledge of the retirement plan business and / or the investment advisory business
• 5+ years client facing experience
• Excellent collaboration, communication, and interpersonal skills
• Ability to build and maintain strong relationships
• Partner with key stakeholders with a focus on ensuring service excellence is provided to clients
• Strong investment acumen working with clients
• Executes the bank’s risk culture and strives for operational excellence
• Ability to manage multiple clients and work with a cross-functional team
• Ability to travel up to 20% of the time
• Series 7 (SIE and Top Off) and Series 63/65 or Series 66
• CPFA Designation (or ability to obtain within compliance period)

Nice To Haves

• Ability to proactively identify client needs and articulate approach to align solutions to meeting their goals in a suitable way
• Strong analytical skills and ability to leverage data to arrive at recommendations
• Proactively share strategic ideas and opportunities for improvement
• Critical thinking and problem-solving skills
• Problem resolution and ownership
• Results oriented

Responsibilities

• Work closely with internal stakeholders to onboard both existing and new clients
• Deliver Fiduciary Advisory Services (FAS) and Education & Plan Services (EPS) to Defined Contribution clients
• Fiduciary Services: Creation of Investment Policy Statement (IPS), Perform investment due diligence, Design fund menu, Periodic performance reporting, Perform Annual Client Reviews (ACR), Facilitate onboarding to FAS, Reengagement of terminated plans
• Education & Plan Services: Provide guidance on plan design, Conduct financial education for company employees

Benefits

• affordable, competitive and flexible benefits
• support for teammates’ physical, emotional, and financial wellness

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED