Program Representative DARTS - 2nd Shift

General Dynamics Electric Boat • North Kingstown, RI

12d • Onsite

About The Position

The Program Representative on the Deckplate Assistance and Real-Time Support (DARTS) Team provides hands-on, real-time deckplate support to enable digital knowledge transfer and problem resolution. The role helps Shipbuilders effectively use shipyard digital tools and processes, and works closely with Operations. The position requires effective communication across technical and non-technical teams and building relationships throughout the organization.

This is an onsite 2nd shift role based in North Kingstown, Rhode Island. Some travel to other locations may be required. The employee must be able to maneuver around the shipyard to support operations during construction.

Requirements

• High school diploma or GED.
• At least two years of experience in Digital Enterprise, Program Office, Engineering, Design Build Sustain, Planning, Operations, or customer support of digital applications.
• Ability to work 2nd shift.
• Ability to obtain and maintain a Secret security clearance through the Department of Defense.
• Proficiency using Windows-based computers, laptops, and tablets.
• Proficiency using Apple-based tablets and phones.
• Proficiency with Microsoft Office Suite, including Teams.
• Strong teamwork and relationship-building abilities.
• Ability to work independently.
• Excellent communication skills.
• Customer-focused mindset.
• Strong attention to detail.

Nice To Haves

• Experience working with or directly for Operations, Quality Assurance, or Planning.
• Experience providing customer support for digital applications.
• Experience with organizational change or change management.

Responsibilities

• Provide rapid resolution for basic IT, digital tool, and application issues on the deckplate.
• Support the use of shipyard digital tools, including OWL, Interactive Work Instructions (IWI), and Mobile ERS.
• Troubleshoot basic tablet issues and serve as a liaison between the deckplate and IT teams, including Tech Stop and Production Support.
• Partner with Operations to identify tool problems or opportunities to improve deployed capabilities.
• Maneuver around the shipyard to support operations during construction.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED