Program Representative, Accessible Transit Services
About The Position
Valley Metro Accessible Transit Services provides a range of transportation options that ensure people with disabilities and eligible seniors can travel safely, independently, and reliably throughout the Phoenix metropolitan area. These services include accessible fixed-route buses and light rail, ADA Paratransit shared-ride service for eligible riders who cannot use fixed-route transit due to a disability, RideChoice —an on-demand, subsidized transportation program that uses rideshare, taxi, and wheelchair-accessible providers for eligible participants in participating communities—and Demand Response services, which offer reservation-based shared transportation in select communities where fixed-route service may be limited. Together, these programs provide equitable access to essential destinations while supporting mobility and independence. Valley Metro is a Drug-Free Workplace and an Equal Opportunity Employer.
Requirements
- High School Diploma or GED
- Two (2) years of experience in: Front-line customer service or case management, Program administration or eligibility processing, Data entry and database maintenance
- Or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job
- A valid Arizona Driver's License with an acceptable driving record upon hire.
Nice To Haves
- Extensive understanding of application and appeals workflow processes
- Fundamental knowledge of program policy interpretation and communication theories
- Essential awareness of database accuracy and update methodologies
- Basic grasp of stakeholder engagement protocols
- Elementary understanding of compliance monitoring procedures and theories
- Introductory application of feedback logging and resolution procedures
- Familiarity with event support and documentation processes
- Using a computer and related software
Responsibilities
- Provide program information; direct internal or external customers according to request or inquiry; and log feedback.
- Respond to and resolve customer complaints and requests for Reasonable Modifications in accordance with ADA requirements, agency policies, and established procedures; document actions taken and coordinate with internal staff to ensure timely resolution.
- Manage program application process, distribution of results and appeals panel and educate and advise customers on program eligibility, policies and rules.
- Maintain program customer details and verify accurate information across databases.
- Attend events, assist with special projects and assist other employees or contractors.
- May assist with monitoring contractor compliance.
- Performs other duties of a similar nature and level as assigned.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
