FT Program Operations Specialist - Evangeline's House

Salvation Army Careers • Spokane, WA

8d

About The Position

The Program Operations Specialist works at Evangeline’s House, providing temporary shelter, care, compassion, meals, and supervision for up to six Washington State foster-care youth ages 10–17 and emerging adults ages 18–20 who are in emergency placement situations. Residents may stay for a maximum of 30 days while awaiting placement. The role works the Sunday–Thursday overnight shift, 10:00 p.m.–6:30 a.m., and may be called upon to cover other shifts during the week, including some holidays.

The position directly supervises residents, supports their daily activities and physical needs, models appropriate behavior, and implements behavior-management procedures. The specialist also documents activities, communicates with supervisors and professional agencies, helps maintain the facility, serves meals and snacks, and accompanies residents to school and appointments as needed. The role must follow child-safety policies, HIPAA, WAC guidelines, contractual and licensing requirements, and local policies and procedures.

Requirements

• High school diploma or GED.
• Two years of successful experience working with youth.
• Must be at least 21 years old.
• Pass a criminal background check and a DSHS background check.
• Emotional maturity and stability to provide consistency, structure, and nurturing.
• CPR/First Aid training.
• Blood-borne pathogen/HIV training.
• De-escalation and restraint training.
• Recent negative TB test.
• Food Handler’s permit.
• Ability to provide auditory and visual supervision and to interact verbally and physically with children in care.
• Skills and abilities to work successfully with challenging behaviors of youth in care.
• Effective communication and problem-solving skills.
• High personal standards of cleanliness and thoroughness.
• Availability to be on call to cover other shifts during the week, including some holidays.
• Ability to perform the essential duties with or without reasonable accommodation; physical activities include sitting, walking, standing, bending, squatting, climbing, kneeling, twisting, grasping, pushing, pulling, reaching overhead, operating a telephone and desktop computer, and accessing and producing computer information.

Responsibilities

• Attend monthly staff meetings and trainings and complete required training-track readings and reports during the first year.
• Work effectively with the team and communicate program and client needs to supervisors.
• Directly supervise youth in care and communicate effectively with professional agencies and administration.
• Lead and participate in residents’ daily activities, including meals, sports, learning activities, swimming, field trips, and tutoring.
• Follow posted schedules unless directed otherwise by a supervisor.
• Document residents’ daily activities.
• Model appropriate social and interpersonal behaviors for youth in care.
• Assist youth in identifying and meeting their physical needs.
• Follow and ensure compliance with Child Safety policies and procedures, HIPAA, WAC guidelines, contracts, licensing requirements, and local policies and procedures.
• Properly implement behavior management, including de-escalation and restraint, and comply with youth disciplinary guidelines.
• Offer guidance to youth as needed.
• Clean the facility and do laundry when needed; assist with snow removal when necessary.
• Serve meals and provide snacks to youth.
• Maintain facility security by ensuring windows and doors are locked and reporting security concerns.
• Contribute to positive program morale and develop positive, professional relationships with coworkers.
• Accompany youth to school and appointments as needed, by driving, riding, or walking.
• Perform other duties as assigned.

Benefits

• Paid holidays, vacation time, and sick time.
• Medical, vision, and dental insurance, with employee-only coverage and optional additional coverage.
• Employer-paid life insurance; voluntary supplemental life and short- and long-term disability plans are available.
• Employer-funded Money Purchase Pension Plan, with 50% vesting after five years of eligible service, and a voluntary employee-funded 403(b) option.
• Paid parental leave; the posting describes 40 hours for qualifying events in one benefits section and one week (five business days) for births, adoptions, and foster placements in another.
• 12 days of sick leave annually, accruing from day one and available for use after three months of service.
• Paid vacation accruing from day one: two weeks annually for non-exempt positions and four weeks annually for exempt positions; available for use after six months of service.
• 13 designated paid holidays plus one floating holiday per year.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED