Program Operations Specialist (PSHIP)

University of Washington•Seattle, WA

20h•Hybrid

About The Position

Husky Health Center at the University of Washington is seeking a Program Operations Specialist to manage the Professional Student Health Insurance (PSHIP) program. Reporting to the Husky Health Director of Operations, this position works with the University’s colleges and schools to ensure professional degree students understand and can participate in PSHIP. The role also serves as a health care navigator for eligible students, helping them access care across the multi-state education models used by graduate and professional programs. The position partners with academic programs and campus stakeholders to communicate PSHIP information, administer enrollment and insurance processes, assess student feedback, and support annual plan renewal. It also develops and oversees communications that improve students’ awareness of PSHIP benefits and connects students with appropriate care and campus resources. This is a regular, 100% FTE professional staff position based at the Seattle campus. A hybrid work schedule is available. Standard work hours are Monday through Friday, 8:00 a.m. to 5:00 p.m. HHC staff are considered essential employees and are expected to report to work during University closures for severe weather, natural disasters, or other emergencies. Husky Health Center is an AAAHC-accredited outpatient facility on the UW Seattle campus, providing comprehensive primary and preventive care and collaborating with campus partners to support student well-being. PSHIP provides health insurance access to currently enrolled professional degree students and serves more than 5,000 students.

Requirements

Bachelor’s degree in any discipline.
At least two years of experience working with health care systems, medical insurance, or counseling/advising.
Understanding of health insurance and the complexities of helping students acquire insurance.
Strong attention to detail.
Strong organizational and time-management skills.
Excellent written and oral communication skills, including experience speaking or presenting to groups about complex topics.
Experience and comfort using a variety of technologies and database programs.

Nice To Haves

Four years of experience working with health care systems, medical insurance, or counseling/advising.
Prior experience working in an academic setting and with a diverse student population.
Ability to work independently and manage multiple projects and deadlines simultaneously.
Strong analytical and problem-solving skills.

Responsibilities

Partner with degree programs to ensure eligible graduate and professional degree students receive clear, accurate, and consistent PSHIP information.
Collaborate with Student Life and campus partners, including EOSS, Student Fiscal Services, UWIT, Risk Management, UW GAIP, ISHIP, insurance brokers, and providers.
Maintain accurate accounting of enrolled PSHIP participants; reconcile enrollment, billing, dual coverage, premiums, and refunds.
Provide education, resources, and health care navigation to students in multi-state educational programs who travel or live outside Washington for their education.
Communicate with students through email, newsletters, webpages, office hours, and other channels.
Create and monitor a manual PSHIP enrollment process for eligible graduate and professional degree programs.
Train academic units that register students directly and distribute materials to support those processes.
Develop an annual process to evaluate PSHIP and collect student feedback on satisfaction and benefits.
Assess feedback and prepare a report on user experiences ahead of annual renewal negotiations.
Coordinate and promote the insurance provider’s on-campus customer support during quarterly enrollment periods.
Coordinate with the Husky Health Center Patient Services Center team to support communication and care coordination for students with PSHIP questions or concerns.
Refer students to the Patient Services Center and other appropriate HHC and campus resources to help them navigate PSHIP coverage at HHC, UW Medicine, and in the community.
Partner with Student Life and HHC Marketing and Communications to develop and oversee a strategic PSHIP communications plan.
Create or oversee web content, instructional materials, training tutorials, quarterly updates, and other resources to increase awareness and understanding of PSHIP benefits.
Provide PSHIP information and updates to UW professional degree programs.