Program Operations Specialist (PSHIP)

University of Washington•Seattle, WA

1d•$61,368 - $80,004•Hybrid

About The Position

Husky Health Center at the University of Washington is hiring a Program Operations Specialist to manage the Professional Student Health Insurance (PSHIP) program and work with the University’s Colleges and Schools to ensure professional degree students understand and can participate in PSHIP. Reporting to the Husky Health Director of Operations, this person will also navigate PSHIP-eligible students through accessing care across the multi-state educational models used by some UW graduate and professional programs. The role partners with academic programs and campus offices on PSHIP communications, enrollment, accounting, billing, premiums, refunds, and renewals. It develops and monitors manual enrollment processes, trains academic units, gathers student feedback, coordinates insurer support opportunities, and works with the Husky Health Center Patient Services Center to help students navigate coverage and care. The position also develops strategic communications and resources with Student Life and HHC Marketing and Communications. This is a regular, 100% FTE professional staff position based at the Seattle Campus. A hybrid work schedule is available. Standard work hours are Monday through Friday, 8:00 a.m. to 5:00 p.m. HHC staff are considered essential employees and are expected to report to work during UW closures for severe weather, natural disasters, or other emergencies. The stated annual pay range is $61,368 to $80,004.

Requirements

Bachelor’s degree in any discipline.
At least two years of experience working with healthcare systems, medical insurance, or counseling/advising.
Understanding of health insurance and the complexities of helping students acquire insurance.
Excellent attention to detail.
Strong organizational and time-management skills.
Excellent written and oral communication skills, including experience speaking or presenting to groups on complex topics.
Experience and comfort using a variety of technologies and database programs.

Nice To Haves

Four years of experience working with healthcare systems, medical insurance, or counseling/advising.
Prior experience working in an academic setting and with a diverse student population.
Ability to work independently and manage multiple projects and deadlines simultaneously.
Excellent analytical and problem-solving skills.

Responsibilities

Partner with degree programs to provide eligible graduate and professional students with clear, accurate, and consistent PSHIP information.
Collaborate with Student Life and campus partners, including EOSS, Student Fiscal Services, UWIT, Risk Management, UW GAIP, ISHIP, and PSHIP insurance brokers and providers.
Maintain accurate accounting of PSHIP participants; reconcile enrollment, billing, dual coverage, premiums, and refunds.
Provide education, resources, and health care navigation to students in multi-state educational programs, including students traveling or living outside Washington.
Create and monitor manual PSHIP enrollment processes for eligible programs.
Train and provide materials to academic units that register students directly rather than using the standard self-service process.
Develop an annual process for evaluating PSHIP and collecting student feedback on satisfaction and benefits.
Gather and assess user feedback and prepare a report ahead of annual renewal negotiations.
Coordinate and promote the insurance provider’s on-campus customer support during quarterly enrollment periods.
Coordinate with the Husky Health Center Patient Services Center to ensure seamless communication and care coordination for students with PSHIP questions or concerns.
Refer students to the Patient Services Center and other appropriate HHC and campus resources to help them navigate PSHIP coverage at HHC, UW Medicine, and in the community.
Partner with Student Life and HHC Marketing and Communications to develop and oversee a strategic PSHIP communications plan, including web content, instructional materials, tutorials, quarterly updates, and other resources.
Provide PSHIP information and updates to UW professional degree programs.