Program Operations Manager - Inpatient Care Management
About The Position
The Harborview Medical Center – Social Work Department has an outstanding opportunity for a Program Operations Manager with Inpatient Care Management. This role serves as the primary point of contact for Inpatient Care Management, performing care coordination tasks essential for running various care management programs and facilitating patient transitions to the appropriate level of care. The manager acts as a central figure for care coordination within the department, collaborating with physicians, advanced practice providers, RNs, rehabilitation specialists, social services, and external agencies. A key responsibility is identifying clinical targets and milestones for discharge, leading efforts to overcome barriers, and ensuring effective communication of the transition plan to all care team members.
Requirements
- A Master of Social Work Degree from a program accredited by the Council on Social Work Education AND licensed as a Clinical Social Worker (LICSW) within the State of Washington.
- Minimum 3-5 years professional Social Work experience.
- Effective interpersonal skills, leadership skills, and clinical expertise in the care of acute care patients.
- Minimum 3 years Case Management or discharge planning experience specifically in relation to patients discharging to the community from hospitals and skilled nursing facilities.
Nice To Haves
- Post-acute care and/or ambulatory care experience, including coordination with different health plans.
Responsibilities
- Manage the Bed Readiness program, including supervision of staff and facilitation of the discharge process.
- Quality improvement, including: connecting clinic and inpatient initiatives, development of metrics and data analysis, monthly QI meeting and reporting, policies and procedures, regulatory (licensure, credentialing, DOH/WAC changes), Safety Net, departmental standards/data/reports, downtime disaster planning and development of billing.
- Training and education, including: centralizing onboarding and standardizing onboarding materials, grand rounds, continuing education and working with students.
- Work on grants and contracts, including but not limited to: Grant seeking, Hopelink, Medical Legal Partnership, DSHS onsite work, legal tracking/guardianship invoice oversight.
Benefits
- Benefits information available at https://www.washington.edu/jobs/benefits-for-uw-staff/
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What This Job Offers
Job Type
Full-time
Career Level
Manager
