Enhanced Care Management (ECM) Program Manager

First 5 Alameda County•Alameda, CA

2d•$99,000 - $142,000•Hybrid

About The Position

Under general direction, the Program Manager leads the development and implementation of First 5 Alameda County's new Enhanced Care Management (ECM) program for young children and families with complex medical and social needs. This is a unique opportunity to build a program from the ground up that will improve access to coordinated, whole-person care for children and families across Alameda County. The Program Manager oversees program implementation, supervises staff, and ensures services align with CalAIM requirements, quality standards, and regulatory expectations. In partnership with clinical and community partners, the role develops workflows, protocols, and systems that support effective ECM service delivery while advancing child-centered care and birth equity.

Requirements

5 years of experience in care management, case management, or health/social service delivery.
3 years of program management and supervisory, administration, or team leadership experience.
Master’s degree in social work or a related health field.
Strong understanding of CalAIM, Enhanced Care Management (ECM), Community Health Worker (CHW) Benefit, and Medi-Cal managed care operations; experience developing operational workflows.
Knowledge of health care and social determinants of health.
Knowledge in serving families experiencing homelessness, involved with child welfare, navigating serious medical, developmental or behavioral challenges.
Principles and practices of employee supervision, including work planning, assignment review and evaluation, discipline, and the training of staff in work procedures.
Principles and practices of leadership.
Principles and techniques for working with groups and fostering effective team interaction to ensure teamwork is conducted smoothly.
Principles and practices of program management including planning, development, implementation, and evaluation.
Modern equipment and communication tools used for work functions and program, project, and task coordination, including computers and software programs relevant to work performed.
Ability to manage programs, implement new service models, and ensure compliance with contractual and regulatory requirements.
Excellent communication, facilitation, and partnership-building skills.
Experience collaborating with managed care plans, community partners, and cross-functional teams.
Ability to use data for program monitoring, quality improvement and reporting.
Ability to guide teams through change in a fast environment; leadership, problem-solving and adaptability skills.
Develop and implement goals, objectives, practices, policies, procedures, and work standards.
Provide administrative, management, and professional leadership for the assigned program.
Select and supervise staff, provide training and development opportunities, ensure work is performed effectively, and evaluate performance in an objective and positive manner.
Ensure the maintenance and retention of complex records, files, reports, and other documents.
Independently organize work, set priorities, meet critical deadlines, and follow-up on assignments.
Effectively use computer systems, software applications relevant to work performed, and modern business equipment to perform a variety of work tasks.
All First 5 employees must live and work in California.

Nice To Haves

Current and active License in one of the following is strongly preferred: Licensed Clinical Social Worker (LCSW), Licensed Marriage and Family Therapist (LMFT), Licensed Professional Clinical Counselor (LPCC).

Responsibilities

Oversees delivery of ECM services and ensures alignment with CalAIM requirements.
Supervises and supports ECM staff to ensure high-quality, coordinated service delivery.
Supports the development and review of comprehensive care plans to ensure a coordinated whole-person approach for Medi-Cal members.
Develops and refines operational workflows and processes to support effective ECM implementation and program operations.
Coordinates with Managed Care Plan partners to support program alignment and ensure compliance with contractual, quality, and promising practices standards.
Ensures accurate and timely staff documentation to support billing requirements and necessary reports.
Assesses team performance and communicates findings to leadership; implements changes to improve efficiency and service quality; maximizes effectiveness and ensures alignment with department’s mission.
Recommends and implements goals and objectives, policies and procedures and ensures the program is staffed with qualified employees by supporting hiring, training, performance management, and staff development.
Oversees daily program operations by setting expectations, communicating goals, and monitoring work to ensure quality, timeliness, and compliance with policies.
Develops and implements program plans and resources, and provides training to ensure staff and partners understand their roles and responsibilities.

Benefits

Medical, Dental, & Vision Coverage
$1,500 credit per year to spend on benefits
Health and Dependent Care Flexible Spending Accounts (FSAs)
Employer Paid & Voluntary Life & AD&D Insurance
Long-Term Disability Insurance
Retirement Plans including the ACERA Pension Plan
Commuter Benefits
Employee Assistance Plan
Paid vacation
Paid time off
Sick time
17 paid holidays including the week between Christmas Day and New Year's Day as paid time off.