Program Operations Associate -Temporary
About The Position
The AIFS Abroad division is seeking to hire two temporary, part-time Program Operations Associates to support our Program Operations team. One position will support our Customized Faculty-Led (CFL) Programs team, while the second position will support our Study Abroad Programs team. Both roles provide hands-on experience in international education operations, participant services, billing administration, and pre-departure program support. These positions offer an excellent opportunity for individuals interested in international education, higher education administration, study abroad programming, and student services to gain experience with a leading global education provider.
Requirements
- Bachelor’s degree required.
- Minimum of one year of professional experience.
- Strong written and verbal communication skills.
- Excellent organizational and project management abilities.
- Proficiency with Microsoft Office, Teams, SharePoint, and OneDrive.
Nice To Haves
- Experience in higher education, international education, or student services preferred.
- Familiarity with CRM systems, Canva, or similar tools preferred.
- Experience studying, interning, working, or living abroad.
- Strong attention to detail.
- Ability to manage multiple priorities simultaneously.
- Finance, billing, or administrative experience.
Responsibilities
- Drafting visa, immigration, and scholarship support letters.
- Responding to participants’ pre-departure inquiries.
- Maintaining CFL program contacts and records.
- Supporting program reporting and information management.
- Managing participant billing, payments, and refunds.
- Coordinating and distributing pre-departure materials.
- Reviewing course and syllabus information.
- Communicating flight information to participants.
- Supporting student visa service submissions.
- Update participant records in the AIFS Abroad Portal.
- Generate and review billing documentation.
- Monitor student and institutional payments.
- Process refunds and financial inquiries.
- Review participant tasks and send reminders.
- Assist with reporting and operational projects.
- Support student success throughout the pre-departure process.
Benefits
- Gain valuable experience supporting programs that make a global impact.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
