Program Operations Assistant

Research Foundation of The City University of New York•New York, NY

3d•Hybrid

About The Position

The Program Operations Assistant will support operations for joint initiatives of the New York City Administration for Children’s Services’ Office of Training and Workforce Development (ACS’s OTWD) and Hunter College’s Silberman School of Social Work. The initiatives strengthen leaders in public and private child welfare and juvenile justice agencies in New York City and support and evaluate OTWD’s transfer-of-learning strategies. The role supports program planning, outreach, implementation, and reporting using systems such as Smartsheet, Cornerstone, and Canva. The position reports to the Senior Operations Manager and is based at Hunter College on a current hybrid schedule, generally 9 a.m.–5 p.m., with some flexibility required on event days.

Requirements

High school diploma or GED.
Applicants must submit a cover letter detailing how their qualifications match the position description, along with a resume.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Develop engagement and outreach materials for prospective participants, partners, and stakeholders.
Manage communications and programming inquiries, often serving as the team’s first point of contact.
Develop and distribute event materials, such as presentation decks, handouts, agendas, and attendee information, in advance of events.
Coordinate venues, bookings, and logistics for in-person events, including setup and breakdown.
Coordinate with vendors providing catering, audiovisual, and other event services.
Provide technical support to participants and facilitators during virtual meetings.
Track and report event attendance in program systems, ensuring accuracy and completeness in Cornerstone and other systems.
Assist the evaluation team in delivering evaluations.
Troubleshoot technical issues for instructors and learners using problem-solving skills.
Ensure support procedures are effective and create or modify procedures as necessary.
Respond promptly to email, phone calls, and voicemail messages.
Identify, analyze, and troubleshoot challenges.
Research questions using available information and resources as part of due diligence.
Use effective tools and techniques to manage day-to-day responsibilities.
Attend trainings and meetings as indicated and perform other duties as needed.