Program Operations Assistant

Research Foundation of The City University of New York•New York, NY

4d•$45,000 - $55,000•Hybrid

About The Position

The Program Operations Assistant supports the operations of joint initiatives launched by the New York City Administration for Children’s Services’ Office of Training and Workforce Development (ACS’s OTWD) and Hunter College’s Silberman School of Social Work. The initiatives strengthen leaders in public and private child welfare and juvenile justice agencies in New York City and support and evaluate OTWD’s transfer-of-learning strategies. Reporting to the Senior Operations Manager, the assistant supports program planning, outreach, implementation, and reporting, using systems such as Smartsheet, Cornerstone, and Canva. This is a full-time role based at Hunter College on a hybrid schedule, with a daily schedule of 9 a.m.–5 p.m. and some flexibility required for event days. The position includes coordinating communications, program materials, in-person and virtual events, participant support, attendance tracking, evaluations, and operational procedures.

Requirements

High school diploma or GED.
Strong communication and problem-solving skills, including the ability to respond to inquiries and troubleshoot challenges.
Ability to manage day-to-day responsibilities using effective tools and techniques.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Develop engagement and outreach materials for prospective participants, partners, and stakeholders.
Manage communications and programming inquiries, often serving as the team’s first point of contact.
Develop and distribute event materials, including presentation decks, handouts, agendas, and attendee information.
Coordinate locations, bookings, and logistics for in-person events, including setup and breakdown.
Coordinate with vendors for catering, audiovisual, and other event services.
Provide technical support to participants and facilitators for virtual meetings.
Track and report event attendance in program systems, ensuring accuracy and completeness in Cornerstone and other systems.
Assist the evaluation team in delivering evaluations.
Troubleshoot technical issues for instructors and learners; ensure support procedures are effective and create or modify them as necessary.
Respond promptly to email, phone calls, and voicemail messages.
Identify, analyze, and troubleshoot challenges; research questions using available information and resources.
Use effective tools and techniques to manage day-to-day responsibilities.
Attend trainings and meetings as indicated and perform other duties as needed.