Program Officer (Per-Diem)

City of New York•New York City, NY

About The Position

The NYC Department for the Aging (NYC Aging) promotes and supports inclusive, safe, affordable, healthy aging, and works to preserve the dignity and quality of life of older New Yorkers. The Office of Elder Justice oversees contracted community-based providers serving older adults impacted by elder abuse. The Program Officer works in the Bureau of Social Services/Office of Elder Justice under the supervision of the Senior Director of Elder Justice, in close collaboration with NYC Aging’s Elder Abuse Coordinator. The role contributes to oversight and monitoring of Elder Justice contracts and providers, and partners with community programs to support quality services for older adults. The position requires knowledge of elder abuse services, strong communication and attention to detail, and enthusiasm for working with older adults and the programs being overseen. This is a full-time, 35-hour-per-week per-diem position paid at an hourly rate. Candidates must be current City employees serving permanently in the Program Officer title or have taken the most recent Program Officer civil service exam and be reachable for appointment from the resulting list. Per-diem employees working 35 hours per week receive health and dental benefits. Annual and sick leave accrual are based on hours worked; paid holidays begin after 18 months of full-time employment.

Requirements

Must be a current City employee serving permanently in the Program Officer title, or have taken the most recent Program Officer civil service exam and be reachable for appointment from the resulting list.
A baccalaureate degree from an accredited college or university and three years of full-time satisfactory professional experience in social services, community relations, public administration or management, contract management, or social research and/or planning; or equivalent education and/or experience.
Experience in the specified professional fields may substitute for education year for year, but candidates must have at least one year of qualifying experience and a four-year high school diploma or equivalent.
For Assignment Level II, one additional year of the specified experience is required.
Knowledge of elder abuse services, good communication skills, attention to detail, and enthusiasm for working with older adults and the programs overseen.

Responsibilities

Monitor and evaluate program utilization, service-delivery timeliness, and contract compliance through site visits, record reviews, and performance tracking; identify strengths and weaknesses and recommend improvements.
Communicate monitoring and assessment findings to contracted providers, follow up on timely resolution and sustained compliance, and manage corrective action plans with NYC Aging’s Elder Abuse Coordinator.
Review provider program budgets in accordance with NYC Aging policies, procedures, budgetary constraints, and social service priorities.
Provide technical assistance on program and contract requirements, agency policy, and NYC Aging’s VIV electronic client management system.
Lead data validation and quality assurance to ensure accurate, reliable Elder Justice program data; analyze trends, gaps, and opportunities for improvement.
Prepare data summaries, performance reports, and briefing materials for leadership reporting and decision-making.
Support development of dashboards and reporting infrastructure in VIV for real-time program monitoring and compliance tracking, ensuring outputs meet program reporting needs and support oversight.
Gather and analyze data for plans, reports, and proposals in coordination with staff across Department bureaus and units.
Maintain organized program records, documentation systems, and audit trails according to agency policies and retention requirements.
Lead policy and process management, including developing and maintaining internal documentation for consistent contract and service oversight.
Coordinate program meetings in response to program needs, inquiries, and other activities supporting service implementation.
Collaborate with the Elder Abuse Coordinator on oversight and engage with community organizations and agencies as needed on compliance and data matters.
Support planning for new and additional program resources and related implementation activities.
Participate in special projects as assigned.