Program Officer (Per-Diem)
About The Position
The NYC Department for the Aging (NYC Aging) promotes inclusive, safe, affordable, and healthy aging and works to preserve the dignity and quality of life of older New Yorkers. The Office of Elder Justice oversees contracted community-based providers serving older adults impacted by elder abuse. The Bureau of Social Services/Office of Elder Justice seeks a Program Officer to contribute to monitoring and oversight of NYC Aging’s Elder Justice contracts and contracted providers. The position reports to the Senior Director of Elder Justice and works closely with NYC Aging’s Elder Abuse Coordinator. The Program Officer partners with community programs to support quality services for older adults and uses independent judgment and initiative in carrying out oversight responsibilities. This per-diem position is full-time at 35 hours per week and is paid hourly. Per-diem employees working 35 hours per week receive health and dental benefits. Annual and sick leave accrual is based on hours worked; paid holidays begin after 18 months of full-time employment. Compensation is $36.16–$41.58 per hour. Candidates must be current City employees serving permanently in the title of Program Officer, or must have taken the most recent Program Officer civil service exam and be reachable for appointment from the resulting list.
Requirements
- Must be a current City employee serving permanently in the title of Program Officer, or have taken the most recent Program Officer civil service exam and be reachable for appointment from the resulting list.
- A baccalaureate degree from an accredited college or university and three years of full-time satisfactory professional experience in social services, community relations, public administration or management, contract management, or social research and/or planning; or equivalent education and/or experience.
- Experience described in the degree-and-experience requirement may be substituted for education year for year, but candidates must have at least one year of qualifying experience and a four-year high school diploma or equivalent.
- For Assignment Level II, one additional year of the qualifying experience is required.
- Knowledge of elder abuse services, good communication skills, attention to detail, and enthusiasm for working with older adults and the programs being overseen.
Responsibilities
- Monitor and evaluate program utilization, timeliness of service delivery, and contract compliance through site visits, record reviews, and performance tracking; identify strengths and weaknesses and recommend improvements.
- Communicate monitoring and assessment findings to contracted providers and follow up on resolution and sustained compliance; manage corrective action plans with NYC Aging’s Elder Abuse Coordinator.
- Review program budgets with contracted providers in accordance with agency policies, procedures, budgetary constraints, and social service priorities.
- Provide technical assistance to contracted providers on program and contract requirements, agency policy, and the VIV electronic client management system.
- Lead data validation and quality assurance efforts; analyze data to identify trends, gaps, and opportunities for program improvement.
- Prepare data summaries, performance reports, and briefing materials for leadership reporting and decision-making.
- Support development of dashboards and reporting infrastructure in VIV for real-time program monitoring and compliance tracking.
- Gather and analyze data for plans, reports, and proposals in coordination with staff across Department bureaus and units.
- Maintain organized program records, documentation systems, and audit trails in accordance with agency policies and retention requirements.
- Lead policy and process management, including creating and maintaining internal documentation for consistent contract and service oversight.
- Coordinate program meetings in response to program needs, inquiries, and other activities supporting service implementation.
- Collaborate with NYC Aging’s Elder Abuse Coordinator on oversight and engage with community organizations and agencies on compliance and data matters as needed.
- Support planning for new and additional program resources and related implementation activities.
- Participate in special projects as assigned.
Benefits
- Health benefits for per-diem employees working 35 hours per week
- Dental benefits for per-diem employees working 35 hours per week
- Annual leave accrual based on hours worked
- Sick leave accrual based on hours worked
- Paid holidays after 18 months of full-time employment
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
