Program Officer, Instructional Design

International Rescue Committee•New York, NY

8d•$70,000 - $85,000•Hybrid

About The Position

The International Rescue Committee (IRC) is seeking a Program Officer, Instructional Design. This position will support the IRC’s efforts as a subcontractor for the Office of Refugee Resettlement National Call Center and Sexual Abuse Hotline. The role will design and deliver call center staff-facing learning resources in concert with subject matter experts on the team and in line with contractor requirements and an established training plan.

Requirements

Bachelor’s Degree in instructional design, education, or other relevant field (or equivalent work experience and/or certification)
Minimum four years of experience developing and implementing training, technical assistance, capacity-building, or education programs
Proven ability to develop training curricula, help documentation and other support materials
Deep understanding of instructional design principles (including adult learning theory)
Experience contributing to program monitoring and evaluation (data collection, management, and reporting)
Experience with webinar software
Top-notch writing, editing, and presentation skills
Proficiency with the MS Office suite
Ability to work independently and meet strict deadlines in a fast-paced, detail-oriented environment
Fast learner, creative problem solver
Experience engaging with subject matter experts and building collaborative trainings
Excellent interpersonal and communication skills: ability to effectively liaise with colleagues on all levels in a multicultural environment
English language fluency

Nice To Haves

Graduate degree highly desired
Instructional Design certification preferred
Familiarity with ORR unaccompanied children programming a plus
additional languages spoken by IRC staff and/or clients a plus

Responsibilities

Assist the sub-contract team in successfully executing a vision for call center staff training and development
Work closely with subject matter expert teammates to conduct learning needs assessments, establish learning objectives, and design and develop content
Ensure that training needs of call center staff are supported and met through iterative products that respond to learner feedback
Facilitate virtual and in-person training programs
Develop eLearning modules, job aids, and other multimedia learning tools
Contribute to the Call Specialist Handbook development and ongoing updates as needed
Identify and implement educational technologies to support training approaches
Assist in maintaining training records for call center staff
Evaluate training for efficacy and adjust methodology and materials as needed to improve understanding of information by call center staff
Support the program’s established training plan

Benefits

10 sick days
10 US holidays
20-25 paid time off days depending on role and tenure
medical insurance starting at $163 per month
dental starting at $6.50 per month
vision starting at $5 per month
FSA for healthcare and commuter costs
a 403b retirement savings plans with immediately vested matching
disability & life insurance
an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles