Manager - Instructional Design
About The Position
Our Commercial Services organization offers a range of payment solutions and expense management tools to global companies of all sizes. Our Sales Enablement team's mission is to power the growth of our commercial solutions. Learning and Development is a key part of our strategy to accelerate sales and drive profitable charge volume. The Manager - Instructional Design will craft learning solutions that support our commercial sales colleagues. The resulting high-impact programs will be used to onboard sales & account development new hires, upskill existing colleagues, and enable leaders to provide effective coaching. In the end, your work will empower our frontline teams with the skills and confidence to deliver a consistent brand, value proposition, and a seamless experience to prospects and customers – ultimately driving bottom line results. This role will report to the Director of Learning and Development within our Sales Enablement organization. At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service. As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
Requirements
- Experience in instructional design.
- Ability to create learning solutions for sales teams.
- Experience in developing onboarding and upskilling programs.
- Skills in enabling leaders for coaching.
- Understanding of sales processes and customer experience.
Responsibilities
- Craft learning solutions that support commercial sales colleagues.
- Develop high-impact programs for onboarding new hires, upskilling existing colleagues, and enabling leaders for effective coaching.
- Empower frontline teams with skills and confidence to deliver a consistent brand, value proposition, and seamless experience.
- Drive bottom line results through effective sales enablement.
Benefits
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
