Program Officer 3

State of Nevada•Carson City, NV

2d•Hybrid

About The Position

The Cannabis Compliance Board (CCB) is seeking a Program Officer 3 in either the Carson City or Las Vegas area. The incumbent will oversee the CCB’s Agent Card Program, serve as a liaison between the CCB, DPS, and the FBI, and participate as needed in DPS and FBI on-site audits related to CCB records retention of applicant CHRI. The role includes coordinating with CCB staff and programmers to support revisions to the agent card application form in Accela and ensure efficient system functionality. Additional responsibilities include reviewing applicant CHRI, managing dispositions, denials, and petitions, and performing fiscal duties related to agent card cash collections and entity revolving accounts. The position handles daily cash receivables for ACH and in-office payments, payment applications, refunds, voids, transfers, CyberSource verification and reporting, and bank deposits to the State Bank account. The Program Officer 3 also supervises Administrative Assistants II responsible for processing agent card applications and payments. Program Officers administer a program or major component of a program by planning, coordinating and managing services and activities in accordance with legal and regulatory requirements and established program performance standards and objectives. Incumbents make decisions that significantly impact program direction and participants or clients and must determine the process required to achieve results within resource constraints.

Requirements

Bachelor's degree from an accredited college or university in business or public administration, or other discipline related to the program assignment and two years of professional experience in planning, coordinating or administering a program which included interpretation of laws and regulations; development of program policy and procedures; development and implementation of program performance standards and objectives for providing services; and development and implementation of eligibility requirements.
OR graduation from high school or equivalent education and four years of professional experience as described above.
OR one year of experience as a Program Officer II in Nevada State service.
OR an equivalent combination of education and experience as described above.
Detailed knowledge of research techniques sufficient to collect, analyze, interpret and report data in both a narrative and statistical format.
Detailed knowledge of principles and practices of funding sources and administrative techniques for delivery of programs.
Ability to motivate others to effective action.
Ability to coordinate diverse activities to ensure completion of projects, tasks and assignments.
Ability to work within specific agency programs or operations, policies and procedures affecting assigned work.
Ability to participate with management in the development of short and long range goals and objectives.
Ability to prepare clear, concise, effective presentations using presentation software.

Nice To Haves

Experience with Accela system for revisions to agent card application form.
Experience with CHRI review and management of dispositions, denials, and petitions.
Experience with cash receivables, payment applications, refunds, voids, transfers, CyberSource verification and reporting.
Experience with bank deposits to the State Bank account.
Experience supervising Administrative Assistants II.

Responsibilities

Oversee the CCB’s Agent Card Program.
Serve as a liaison between the CCB, DPS, and the FBI.
Participate as needed in DPS and FBI on-site audits related to CCB records retention of applicant CHRI.
Coordinate with CCB staff and programmers to support revisions to the agent card application form in Accela and ensure efficient system functionality.
Review applicant CHRI.
Manage dispositions, denials, and petitions.
Perform fiscal duties related to agent card cash collections and entity revolving accounts.
Handle daily cash receivables for ACH and in-office payments, payment applications, refunds, voids, transfers, CyberSource verification and reporting, and bank deposits to the State Bank account.
Supervise Administrative Assistants II responsible for processing agent card applications and payments.
Administer a program or major component of a program by planning, coordinating and managing services and activities in accordance with legal and regulatory requirements and established program performance standards and objectives.
Make decisions that significantly impact program direction and participants or clients and must determine the process required to achieve results within resource constraints.
Recommend, interpret, implement and disseminate regulations, policies and procedures related to program operations.
Review amendments to applicable laws and regulations and incoming policy or procedural information for interpretation and distribution.
Research, develop, recommend and implement long term plans to enhance and maximize services provided.
Evaluate the success of the program and adapt to changes in funding, eligibility requirements and production/processing elements of the program.
Provide specialized information and services and serve as the technical expert regarding the assigned program services, activities and requirements.
Provide information, either verbally or in writing, to other State and federal agencies, management, department staff, program participants and the general public to ensure understanding and compliance.
Explain and apply laws, regulations, policies and procedures, and resolve high-level customer service issues and complaints.
Develop and conduct presentations before State and federal agencies, management, program participants and/or other stakeholders as required.
Monitor program activities through on-site visits and/or the review of reports and records to ensure compliance with federal and/or State laws.
Evaluate and recommend changes to provider eligibility, client needs, vendor requirements, or identify client abuse or fraud.
Identify and project demographic and economic trends.
Conduct studies related to assigned program area.
Evaluate information and prepare reports requiring a thorough analysis of data and make recommendations on a course of action or problem resolution.
Conduct training and/or provide technical assistance for program participants and/or staff.
Write, revise and/or recommend the implementation of procedural manuals or program documentation.
Conduct ongoing clientele needs assessment and program evaluation by collecting and analyzing data.
Oversee the collection, maintenance and organization of required program records and documentation.
Prepare and ensure distribution of statistical, financial and narrative reports and summaries.
Prepare information for management concerning program activities in order to make budget requests, identify problem areas, recommend solutions or facilitate policy decisions.
Supervise professional, technical or administrative staff to include performance evaluations, work performance standards, scheduling, work assignment and review, training and discipline.
Perform related duties as assigned.
Administer a large and complex program which affects a significant number of people on a continuing basis.
Develop, revise, recommend, and implement changes to work plans, program performance standards and objectives for providing services, and eligibility requirements as permitted by program regulations and guidelines.
Ensure compliance with State, federal and/or other granting agencies rules and regulations.
Draft laws, rules and/or regulation changes.
Supervise subordinate staff, which may include subordinate Program Officers or supervise a large support staff through at least one subordinate supervisor.