Program Mentor - Leavitt School of Health

Western Governors University•Bentonville, AR

2d•$60,600 - $90,900•Remote

About The Position

Student learning is the primary responsibility of WGU faculty. Program Mentors have specialized program content and career expertise, which they use to coach and guide students through programs and support career competency development. Program Mentors are assigned a group of students and are accountable for their students’ academic progress and success. Program Mentors are responsive to learner needs and vary the type, length, method, and intensity of support best matched to the learner’s pace, strengths, and goals. Additionally, Program Mentors are experts in the WGU model and services, and they develop and deepen students’ lifelong learning skills. They are organized and show exemplary written and verbal communication skills. This position is primarily dedicated to supporting Health Sciences programs.

Requirements

Masters or Advanced degree and all applicable licenses or certifications for a degree program.
Minimum 3 years of experience providing student support, mentoring, coaching and/or instruction.
Demonstrated ability to work with diverse learner profiles.
Ability to work a student-friendly schedule (evenings/weekends).
Well organized - conscientious and thorough with detail.
Must demonstrate technological competency: Data entry, email, calendar, word processing, and database programs.
Extraordinary customer service and communication skills.
Strong interpersonal and written communication skills, with ability to present information clearly, concisely, and accurately; friendly, persuasive speaking and writing style.

Nice To Haves

Strong experience with distance education and distance learning students is preferred.
Coaching certification (ICF ACC/PCC/MCC or similar).

Responsibilities

Acts as a steward for carrying out WGU’s mission and strategic vision.
The Program Mentor must demonstrate a high level of commitment to student success as evidenced in goal setting, student outcomes, and student notes.
Student success, by MSS standards, includes identifying urgent student need as displayed by LCD and Caseload tools as well as notes and documentation for each student, responding to emails and phone calls in a timely manner, and overall attention to urgent student need.
Offers direct, comprehensive support, coaching, and guidance to a load of assigned students.
Provides WGU and program level expertise to students and maintains that expertise through ongoing development activities.
Fosters student learning through innovative and motivational teaching and coaching practices.
Responds with urgency to meet student needs and communicates professionally and respectfully with students and all other members of the WGU community.
Maintains a consistent, student-friendly schedule with a selection of outside hours to accommodate various student needs.
Monitors the progress of assigned students and offers proactive support and outreach to those students.
Uses technology-based teaching and communication platforms to aid students in their academic progress.
Collaborates with other professionals within the university to promote a positive, student-obsessed atmosphere.
Consistently exhibits WGU Leadership Principles.
Maintains knowledge within assigned college.
Performs other related duties as assigned.