Benefits Program Mentor
About The Position
The Department of Vermont Health Access (DVHA) is seeking a skilled and knowledgeable Benefit Program Mentor to join a dynamic team within the Health Access Eligibility and Enrollment Unit (HAEEU). This role serves as the primary point of contact for all matters related to Vermont Health Connect (VHC) and Green Mountain Care (GMC), providing expert assistance to staff and customers, answering complex questions, and supporting daily operations. The position offers a strong work-life balance with a Monday-Friday schedule, a hybrid work environment, and a comprehensive benefits package.
Requirements
- Associate's degree or higher AND six (6) months or more of experience as a VT Healthcare Service Specialist (previously titled Benefits Program Specialist)
- OR High School diploma or equivalent AND one (1) or more years of experience as a VT Healthcare Service Specialist (previously a Benefits Program Specialist)
- Must pass any level of background investigation applicable to the position, including Vermont and/or national criminal record checks, DMV, and adult and child abuse registry checks, as appropriate.
Responsibilities
- Process cases regularly in all VHC and GMC programs.
- Serve as the first point of contact for staff inquiries regarding eligibility, rules, policies, procedures, and system usage.
- Handle escalated customer calls and conduct necessary follow-up calls.
- Provide one-on-one coaching and training to staff, utilizing data to tailor support sessions.
- Deliver instruction, observe work, and provide constructive feedback.
- Review recorded calls and offer phone coaching.
- Follow up to reinforce learned skills and ensure retention.
- Lead process improvement initiatives by analyzing system and process performance, identifying trends, and recommending enhancements.
Benefits
- 80% State paid medical premium
- Dental plan at no cost for employees and their families
- 11 paid holidays each year
- Generous leave plan
- State Paid Family and Medical Leave Insurance (FMLI)
- State defined benefit pension plan
- Deferred compensation 457(b) plan
- Tuition Reimbursement
- Flexible spending healthcare reimbursement accounts
- Flexible spending childcare reimbursement accounts
- Low cost group life insurance
- Incentive-based Wellness Program
- Qualified Employer for Public Service Student Loan Forgiveness Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
