Program Manager

CARELINK COMMUNITY SUPPORT SERVICES•Norristown, PA

28d•$54,000

About The Position

The Program Manager is responsible for the daily operation of CareLink programs as well as the implementation of agency mission, values, and goals. Individuals working in this capacity are accountable for staff supervision, implementing quality rehabilitative programming and ensuring the health and welfare of up to, but no more than, 12 service participants. This position is part of the Management Team and works closely with CareLink administration to implement agency policies, procedures, and standards.

Requirements

Master’s degree or above from an accredited college or university and 1 year work experience working directly with persons with ID and/or autism, OR Bachelor’s degree from an accredited college or university and 2 years work experience working directly with persons with ID and/or autism.
Work experience: Minimum one (1) year supervisory experience required.
Certifications, Licenses, Registrations Required: CPR certification preferred; Valid Driver’s License
Knowledge of psychotropic medications, their uses and side effects required.
Comprehensive knowledge of methods of psychiatric rehabilitation required.
Ability to work as a leader and provide training and supervision to staff required.
Motivation, interest, and ability to work empathetically with people who have disabilities (intellectual/ developmental, mental illness, physical, emotional, cognitive, etc.) required.
Knowledge of Microsoft Office products.
Strong collaborating skills, and an ability to work effectively both independently and as part of a team.
Comfortable in a fast-paced environment with frequent deadlines; high energy, self-motivated and proactive.
Excellent communication and interpersonal skills.
Ability to multitask and be flexible with regard to workload and assignments.
Ability to exercise judgment.
Ability to make sound judgements regarding the health and welfare of service participants required.
Willingness and ability to drive agency vehicle.
Willingness and ability to handle on-call duties required.

Nice To Haves

CPR certification preferred

Responsibilities

Plans the daily operation of the program.
Reports all relevant problems and changes to the appropriate CareLink administrative personnel.
Assists staff in the planning, coordination, implementation of the day, evening, and/or weekend social and recreational activities for service participants.
Oversees referrals to the program.
Coordinates and develops individual service plans designed to improve the social and self-care skills of service participants.
Performs other duties or special projects as required or as assigned.
Monitors participant medications.
Oversees service participants’ special medication needs.
Oversees menu planning and food ordering on a weekly basis.
Ensures coverage for each shift.
Works additional shifts when needed to ensure proper coverage.
Participates in the daily milieu of the program.
Demonstrates respect for service participants, families, staff and agency principles.
Assists staff in their duties when needed.
Designs and implements services to meet individual needs.
Transports individuals as necessary/appropriate.
Appropriately supervises all staff, students and volunteers.
Provides leadership, example, instructions, suggestions, and discipline as appropriate.
Monitors individual service records on a continual basis to ensure that all service documentation, plans, progress notes, outcome reports and other materials are current.
Provides a thorough and timely orientation to each new employee in the program.
Prepares staff assignments.
Participates in the development and training of employees to improve their work quality and job knowledge.
Assesses, teaches, and supervises staff on an on-going basis regarding their work on individual service plans.
Prepares and administer staff introductory and annual performance evaluations accurately, fairly and on time.
Conducts staff meetings on a regular basis.
Ensures that program/site is in full compliance with all applicable regulations and standards.
Ensures that program site is well maintained.
Coordinates staff time-off, scheduling, hiring, and time-reporting with Business and Human Resources Departments.
Monitors program expenditures according to budget.
Processes all necessary paperwork related to service participant program status, including admission and discharge information.
Monitors and signs-off on all incident reports as needed.
Ensures that all staff documentation is completed accurately and on time.
Handles liaison responsibilities with appropriate entities.
Participates in on-call rotation.
Submits all administrative paperwork on time as required.
Contributes to Continuous Quality Improvement meetings.
Contributes to agency training schedule.
Participates actively in quality improvement efforts, including an emphasis upon individual and family satisfaction.
Prepares monthly billing reports.
Performs other duties or special projects as required or as assigned.