Program Manager

Medical Priority Consultants•Salt Lake City, UT

9d•Hybrid

About The Position

At Priority Dispatch, our technology powers emergency call centers around the world. We're looking for a Program Manager who thrives on bringing structure to complexity and can drive seamless software releases that support the people on the front lines. If you're passionate about operational excellence and want your work to have real world impact, this role is for you! This opportunity is also eligible for our full offering of benefits such as health, dental, vision, pet, and legal insurance, PTO, company contributions to a 401K and HSA, gym reimbursement, and more while working at an award winning workplace culture. Come see why are our teams love working here! This is a hybrid role based in Salt Lake City, UT. Job Summary: The Program Manager is responsible for driving the planning, coordination, and execution of software release programs across product, engineering, QA, and support teams. This role ensures structured, predictable delivery of releases through strong program governance, clear communication, and alignment across cross-functional stakeholders. The Program Manager will own release processes, improve operational efficiency, and ensure high-quality delivery of features, enhancements, and fixes across multiple products and environments. This role works on a hybrid work arrangement.

Requirements

Bachelor’s degree in Business, Engineering, Computer Science, or related field
5+ years of experience in program management, preferably in software or SaaS environments
Proven experience managing complex, cross-functional release programs
Strong understanding of Agile methodologies and modern software delivery practices
Experience with release management, deployment cycles, and production environments
Excellent communication and stakeholder management skills
Experience with tools such as Azure DevOps or similar platforms
Manages end to end software release cycles while keeping clear accountability and timelines on teams
Ensures technical and product requirements are clear and actionable while minimizing risks to the projects
Establishes and maintains metrics to provide clear updates to stakeholders on progress and risks
Concentrating for long periods of time
Sitting or standing for long periods of time
Communicating in person, through web chat, or email for long periods of time
Analyzing and interpreting data for long periods of time
Managing multiple projects with tight deadlines
Effectively managing stakeholders and teams through project completion

Responsibilities

Own and manage end-to-end software release cycles across multiple products and teams
Drive alignment on scope, timelines, and release readiness across product, engineering, and QA
Ensure releases are delivered on schedule with clear accountability and minimal disruption
Build and maintain integrated program plans that align product roadmaps with engineering execution
Coordinate dependencies across development, QA, support, and external stakeholders
Facilitate regular release planning, status reviews, and readiness checkpoints
Serve as the central point of coordination for release activities across teams
Translate technical and product updates into clear, actionable communication for stakeholders
Ensure transparency on risks, timelines, and trade-offs
Define and standardize release management processes, workflows, and documentation
Improve consistency in release planning, version control, and deployment practices
Drive adoption of best practices in Agile delivery and release governance
Monitor progress against milestones, proactively identifying risks and blockers
Manage dependencies and critical paths to ensure successful delivery
Support go/no-go decisions through readiness tracking and risk assessment
Establish program-level metrics and reporting on release health, timelines, and outcomes
Provide clear and concise updates to leadership on progress, risks, and mitigation plans
Ensure releases follow defined governance and approval processes
Identify gaps and inefficiencies in release processes and drive improvements
Partner with teams to refine workflows, tools, and communication models
Foster a culture of accountability, predictability, and operational excellence