Manager Full-Time

Horizon House Careers•Philadelphia, PA

13d

About The Position

Horizon House is seeking a full-time Program Manager to oversee three residential sites in its Behavioral Health Services Division. The role manages and supervises daily client services operations, advocates for individual rehabilitation, growth, and development options, implements rehabilitation service plans, recommends adjustments to support systems, and ensures compliance with applicable contract regulations and Agency policies and procedures. The position receives general supervision from the assigned Director and supervises and ensures training for assigned direct care and/or supervisory staff. The Program Manager coordinates daily program operations to maintain a safe, secure, healthy, and pleasant environment that complies with funding-source and licensing requirements. The role also coordinates and reviews program documentation, logs, and reports; participates in identifying service-delivery gaps and implementing action plans under the Director’s guidance; and participates in evaluating residential referrals and placements. Local travel is required. The role may involve crisis intervention, investigations, and participation in the agency’s on-call investigator rotation, including carrying a beeper and responding to investigation hotline calls during on-call coverage.

Requirements

B.A./B.S. degree in Human Services, Social Sciences, Healthcare, or a related field, and 3–4 years of experience in the MH/MR or a related field, including at least 1–2 years of supervisory experience; alternatively, an equivalent combination of experience, education, or training that provides the required knowledge, skills, and abilities.
Very good communication skills.
Ability to work independently and as part of a team.
Good organizational skills.
Valid driver’s license.
Availability for local travel.
Ability to perform frequent talking and listening and the physical activities listed in the job description, including lifting, carrying, folding, kneeling, reaching, stacking, stooping, and bending; these activities may include direct intervention with clients.
Manual dexterity and fine motor skills.

Nice To Haves

May be required to attend training to become a certified agency investigator.

Responsibilities

Manage and supervise daily client services operations across three residential sites.
Advocate for individual rehabilitation, growth, and development options.
Implement rehabilitation service plans and recommend adjustments to established support systems.
Ensure compliance with applicable contract regulations and Agency policies and procedures.
Supervise and ensure training of assigned direct care staff and/or supervisory staff.
Coordinate and oversee daily program operations to ensure a safe, secure, healthy, and pleasant environment that complies with funding-source and licensing requirements.
Coordinate and review required program documentation, logs, and reports; ensure they are complete, accurate, and processed on time; submit special reports as assigned.
Participate in analyzing and identifying service-delivery gaps, changes, and problems under the Director’s guidance, and implement appropriate action plans.
Participate in evaluating residential referrals and placements.
May conduct investigations and participate in the agency’s on-call investigator rotation, carrying a beeper and responding to investigation hotline calls during coverage.
May provide crisis intervention in emergencies.