Pharmacist Manager - Full Time

CVS Health•Shawnee, OK

13d

About The Position

The Pharmacist Manager leads and develops a retail pharmacy team to deliver exceptional patient care, safe and accurate prescription fulfillment, and a positive patient experience. The role models CVS Health’s standards for compassionate care, operational excellence, safety, inclusion, and regulatory compliance. The manager oversees pharmacy operations and bench shifts, coaches team members, supports immunization and clinical services, manages inventory, and uses business reporting to identify performance gaps and develop action plans. The position includes onboarding and training pharmacists and technicians, supporting licensure progress, overseeing staff and district support pharmacists where applicable, managing performance and annual reviews, and coordinating the pharmacy schedule. The Pharmacy Manager partners with the Store Manager to maintain a pipeline of cross-trained colleagues and remains flexible to meet scheduling and business needs. The manager also maintains clinical and technical skills and complies with applicable laws, professional standards, company policies, controlled-substance requirements, and patient privacy and safety expectations.

Requirements

Active Pharmacist license in the state where the store is located.
Active National Provider Identifier (NPI).
Not on the DEA Excluded Parties list.
1–2 years of experience as a Pharmacist.
Regular and predictable attendance, including nights and weekends.
Ability to complete required training within the designated timeframe.
Ability to concentrate on tasks and pivot quickly between tasks to meet patient and business needs.
Ability to confirm prescription information and label accuracy.
Customer service and team orientation, including responding appropriately to patients’ reactions.
Verbal and written communication skills, including active listening and conveying detailed instructions accurately.
Mathematical reasoning skills, including calculating quantities to dispense and days’ supply.
Problem-resolution skills for challenging patient or colleague interactions.
Ability to lead, delegate, motivate, coach, provide feedback, and support team performance.
Ability to adapt to changing circumstances, take accountability, and solve problems.
Ability to remain mobile and upright for extended periods; lift, scan, bag, reach, stretch, stoop, and perform repetitive finger and hand movements.
Close visual acuity for tasks such as transcribing, viewing a computer terminal, reading, and inspecting small parts.
Ability to occasionally lift or exert up to 20 pounds, frequently lift or exert up to 10 pounds, and consistently move objects using negligible force.
Ability to receive and accurately communicate detailed information orally.

Nice To Haves

Completion of the CVS Pharmacy Manager Emerging Leader (PM-EL) program.
3–5 years of related work experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and across the market at other locations to meet business needs.

Responsibilities

Help manage and improve patient health through safe and appropriate dispensing, counseling, and immunizing practices.
Oversee the pharmacy team during bench shifts and strengthen performance through coaching and consistent follow-up.
Ensure safe and accurate prescription fulfillment by following and directing the team to follow pharmacy workflows and safety guardrails.
Promote positive patient experiences through empathetic care, collaboration with patients’ healthcare teams, and proactive resolution of insurance or medication issues.
Offer and deliver immunizations and support Pharmacy Technicians in learning to immunize.
Manage pharmacy inventory using best practices, with particular attention to protecting cold-chain products.
Onboard and train new technicians and pharmacists for the store and district, and monitor timely completion of required training and licensure.
Ensure pharmacy operations comply with state Board of Pharmacy regulations and escalate concerns to the Rx DL when needed.
Partner with the Store Manager to maintain a pipeline of cross-trained colleagues and ensure they complete required training for licensure.
Oversee Staff Pharmacists and District Support Pharmacists where applicable; manage performance using observation, feedback, and validation, deliver annual reviews, and address gaps.
Remain flexible for scheduling and business needs, contribute to a safe and inclusive team dynamic, and write or oversee the pharmacy schedule.
Review business reporting and develop action plans addressing workflow, service, patient care, and compliance gaps.
Build a culture of safety, empowerment, inclusion, and psychological safety, inviting feedback and taking appropriate action.
Maintain clinical and technical skills, complete required training and continuing medical education, and seek opportunities to expand knowledge.
Support access to care and patient outcomes through pharmacist-delivered clinical services, including testing and prescribing where permissible.
Comply with relevant laws, regulations, professional standards, ethical principles, and CVS Health policies and procedures, including requirements for controlled substances, patient privacy, security, and workplace safety.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Lead by example; delegate, empower, motivate, coach, reinforce, encourage, provide feedback to, discipline, and/or terminate pharmacy team members as appropriate.
Perform additional tasks as directed by a Supervisor or Manager.