Program Manager - FSP ICM

Southern California Health and Rehabilitation Program (SCHARP)•Los Angeles, CA

About The Position

Under the direction of the Program Director, the Program Manager oversees the daily administrative and operational functions of an assigned team in the Adult Full-Service Partnership Intensive Case Management (FSP-ICM) program. The role provides formal administrative supervision to assigned staff and ensures compliance with Los Angeles County Department of Mental Health requirements, Medi-Cal standards, FSP PSE guidelines, agency policies, and contractual obligations. The Program Manager oversees staff performance, productivity, workflow, outreach and engagement timelines, documentation compliance, field-based service requirements, integrated care coordination, audit readiness, and continuity of care. The position promotes recovery-oriented, trauma-informed, whole-person, community-based care consistent with FSP fidelity standards and the “whatever it takes” service philosophy.

Requirements

Master’s degree in Social Work or a related field.
Qualifies as a Qualified Mental Health Professional (QMHP) by the Department of Mental Health.
At least 2 years of experience providing specialty mental health field-based services to adults with severe and persistent mental health disorders, including people with a history of homelessness, co-occurring disorders, and/or incarceration.
Valid California driver’s license and availability of a car with full coverage insurance.
Ability to pass a California State Department of Justice criminal background investigation, Live Scan, and/or fingerprinting.
Ability to provide leadership, operational oversight, and accountability to multidisciplinary behavioral health staff.
Knowledge of FSP services, DMH documentation standards, Medi-Cal claiming requirements, rehabilitation services, and field-based behavioral health models.
Ability to oversee outreach, engagement, and continuity of care for difficult-to-engage clients.
Ability to monitor field-based service percentages and FSP fidelity expectations, including field-based and face-to-face service requirements specified in the FSP ICM Program Service Exhibit.
Ability to collaborate with hospitals, shelters, probation, law enforcement, housing providers, and community organizations.
Excellent written, verbal, organizational, and problem-solving skills.

Nice To Haves

Licensed with the California Board of Behavioral Sciences; if not licensed, eligible to submit for licensure with the Board.

Responsibilities

Provide weekly individual administrative supervision to assigned staff and hold weekly team meetings to review and plan services for enrolled clients.
Review and countersign assigned staff progress notes; periodically conduct quality reviews of staff authorized to countersign their own notes; ensure documentation meets DMH standards and applicable manuals.
Ensure staff meet agency productivity expectations and complete progress notes and service documents according to DMH and agency standards.
Review assigned staff caseloads weekly, assess referrals and cases, and coordinate team coverage when staffing changes occur.
Collaborate with treatment teams, clients, and the Director regarding change-of-provider requests.
Ensure assigned referrals receive in-person outreach and engagement within FSP ICM timeframes and frequencies, and are adjudicated or enrolled promptly.
Ensure client enrollment documentation is completed promptly and services follow FSP ICM PSE guidelines.
Ensure treatment teams provide the required amount of field-based and face-to-face services specified in the FSP ICM PSE.
Provide supervision and clinical guidance on assigned cases; coordinate consultations for high-risk or high-acuity clients and consult with other levels of care regarding possible transitions.
Ensure staff complete LOCUS tools for each client every six months, review scores with the treatment team, and assess level of care and possible transfers.
Ensure staff complete required paperwork for client transfers or disenrollments and complete chart documentation before discharge.
Review staff alerts, failed claims, and failed activities at least three times weekly and ensure pending notes and service documents are corrected and completed promptly.
Conduct annual staff performance reviews and quarterly performance evaluations; when needed, complete write-ups, corrective action plans, or performance improvement plans.
Meet bi-weekly with the Chart Analyst to review utilization and chart review findings and direct staff to revise charting as needed.
Coordinate continuity of care for clients transitioning from hospitals, incarceration, shelters, or institutional settings.
Coordinate with ACCESS, hospitals, housing providers, and community resources to support integrated whole-person care.
Conduct orientation training when needed; ensure new staff complete onboarding training, shadowing, and onboarding checklists and are prepared to perform their duties.
Ensure staff complete required FSP ICM, agency, and annual PSE trainings; coordinate with QA to submit training certificates.
Conduct weekly meetings with Case Manager Team Leads to monitor job-duty compliance and consult about cases and treatment team staff.
Participate in workflow improvement, program development, and operational planning initiatives as needed.
Perform other administrative and clinical duties as assigned.