Clinical Case Manager II - ICM

NYC Criminal Justice Agency • New York, NY

2d • Onsite

About The Position

The Clinical Case Manager II – Intensive Case Management (ICM) works in CJA’s Queens Supervised Release Program, serving youth and adults ages 16 and older who are involved in the criminal legal system and may have complex needs such as serious mental illness, substance use disorders, housing instability, or trauma. Reporting to the Clinical Supervisor ICM and working under the direction of the Clinical Director of QSR, the role provides clinical case management within an innovative, community-based model that integrates behavioral health clinicians, peer specialists, housing specialists, and client care coordinators.

The position offers experience in trauma-informed care, harm reduction, motivational interviewing, evidence-based assessments, care coordination, advocacy, and justice-system navigation. The work is client-facing and takes place in person five days per week. The regular schedule is Tuesday through Saturday, 9:00 a.m. to 5:00 p.m., with Sundays and Mondays off. To support client engagement, workweeks include weekend and night shifts; occasional flex hours are required for home or community-based visits. Travel within New York City’s five boroughs is required as needed.

The role requires a relevant master’s degree, two years of related case management experience, and LMSW, LMHC, or LCAT licensure. The listed salary is $83,854. CJA offers health, dental, and vision insurance, mental health and wellness resources, an Employee Assistance Program, vacation, paid holidays, a retirement plan with employer matching contributions, and professional learning and development opportunities.

Requirements

• MSW or a relevant master’s degree.
• Two years of related case management experience.
• LMSW, LMHC, or LCAT licensure.
• Ability to exercise sound and quick judgment.
• Excellent communication and writing skills.
• Excellent time-management skills.
• Computer literacy and ability to adapt quickly to changing technology.
• Willingness to work evening and weekend hours as needed.
• Ability to work in person five days a week.
• Willingness to travel within New York City’s five boroughs for client engagement or community-partner meetings as needed.

Nice To Haves

• Knowledge of NYC court operations.
• Familiarity with Alternative to Detention (ATD), Alternative to Incarceration (ATI), or other advocacy program models.
• Working knowledge of treatment programs and support services, including substance abuse and mental health programs, GED, job training, and YIP.
• Bilingual Spanish.
• CASAC or CASCT certification; applicants with either are encouraged to apply.

Responsibilities

• Conduct comprehensive intake and needs assessments using evidence-based tools to identify mental health, substance use, housing, and other psychosocial needs.
• Provide trauma-informed, person-centered clinical case management to a caseload of high-risk, high-needs youth and adults.
• Collaborate with a multidisciplinary team to develop and implement individualized service plans that promote stability, recovery, and court compliance.
• Support participants in navigating behavioral health, housing, public benefits, and legal service systems.
• Maintain regular in-person and telephone contact with participants; monitor progress, re-arrests, and compliance with court mandates.
• Create safety, provide supportive counseling, and encourage client growth and readiness for change.
• Prepare and present written progress reports to the court, and advocate for participants’ needs and strengths in legal settings.
• Coordinate with defense attorneys, service providers, and community partners to ensure continuity of care.
• Maintain accurate and timely documentation in the agency’s case management system.
• Participate in ongoing training, reflective supervision, and team meetings.
• Conduct client visits at home or in community-based locations and travel within the five boroughs as needed.
• Work the stated Tuesday–Saturday schedule and provide weekend and night-shift coverage for client engagement.

Benefits

• Health insurance.
• Dental insurance.
• Vision insurance.
• Comprehensive mental health and wellness resources.
• Employee Assistance Program (EAP).
• Four weeks’ vacation.
• Paid holidays.
• Retirement plan with employer matching contributions.
• Professional learning and development opportunities, including web-based, in-person, and in-house training.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level